Re: [libreoffice-users] Re: Impress & PowerPoint

Il 06/10/2011 00:46, planas ha scritto:
> On Wed, 2011-10-05 at 11:41 +0200, Marcello Romani wrote:
>
> > Il 05/10/2011 09:16, Tom Davies ha scritto:
> > > Hi :)
> > > +1
> > > Insults are unnecessary and unhelpful.  Personal arguments and criticisms would be better off-list 
> > > too.  Just my opinion, clearly a lot of people disagree, but i agree with Marcello.
> > > Regards from
> > > Tom :)
> >
> > Thanks.
> >
> > I admit my comments in the last few days have not added much useful
> > content for lurkers or the OPs. I just wanted to stress the fact that I
> > fear newcomers to LO / OOo might be scared away if they receive "hard"
> > responses in "general help"-oriented mailing list like this. Which, btw,
> > I think most users see as "official", and from which they thus expect
> > "official" support. Whether or not this is a reasonable expectation is a
> > different matter... :-)
>
> i do not know about "official" support but polite support definitely. I
> think there are two problems, user who think they can bully a volunteer
> and trolls acting as if they were a volunteer. Most of the regulars
> recognize each others email addresses and respect the other regulars. I
> have notice most of the regulars are actually very knowledgeable, much
> better than most paid support - we are all users. The users asking a
> question should be given a polite and accurate answer(s) to their

That's what I would expect as a user asking a question in a support 
mailing list. I think I could forgive a little inaccuracy, but would 
find it hard to accept less than polite answers, event to (supposedly) 
stupid questions...

> question. I hope I do this. Now trolls, I do not know how we can stop
> them totally.

Probably the best we can do is ignore (i.e. don't feed) them.

> > --
> > Marcello Romani


--
Marcello Romani

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