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Hi :)
Some people just like to grumble.  

Just "guestimates" but if 99 say they unhappy with Excel possibly 9 might be
happy with a change to something else.  The rest will either grumble more
about a change or not care.  Of the 9 that were happy maybe 1 might make a
little effort if something is not immediately obvious.  The other 8 wont
bother to tell you or they might grumble just to avoid being ostracised by
90 that weren't happy with the change.  

Regards from
Tom :)

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