At 06:16 AM 7/30/2011, you wrote:
** Reply to message from Jean-Baptiste Faure
<jbf.faure@orange.fr> on Sat, 30 Jul 2011
08:54:08 +0200 > Le 30/07/2011 04:07, Cliff
Scott a écrit : > > At the risk of starting
another round of arguments regarding subscribing
& > > unsubscribing I would like to point out
that the information for > > unsubscribing in
the footer of messages on this list is
incorrect. I just > > changed my email address
so I had to unsubscribe the old one and
subscribe > > the new one. It all went without a
hitch because I checked first at the > >
get-help page on the Libreoffice.org website and
found out that the correct > > unsubscribe
address is
"users+unsubscribe@global.libreoffice.org",
NOT > > users+help@global.libreoffice.org. > >
Please read more carefully the text of the
footer. It does not tell you > the address where
to send a message to unsubscribe but the address
where > to write to get the instructions how to
unsubscribe. I guess this > indirect procedure
is useful because you need to be informed that
you > will have to answer to the confirmation
request. Thank you. That was also pointed out to
me by someone else. I took it to mean the actual
address which it is not. Possibly it could be
clarified by putting it similarly to this: "For
unsubscribe instructions email to:
users+help@global.libreoffice.org" or something
to that effect. From all the hassle I've seen
others go through in the past I'm not the only
one to misinterpret the present wording
I think this problem illustrates the same mindset
that a lot us of find bothersome in most MS
products. That is the inability of Developers to
put themselves in the place of Users.
The developer knows the line means: "Here is how
you obtain the instructions on how to unsubscribe."
The less sophisticated user, seeing the same line
reads it as: "Here are your instruction on how to unsubscribe."
Instead of the developers insisting that the
information is correct and not changing it, they
should realize that the less sophisticated users
ARE interpreting it erroneously and that they
need to change the wording to reflect how users are actually seeing it.
Jerry
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