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On 02-06-2011 13:11, Ken Springer wrote:

Not from the perspective of the majority of the people who try to help,
but from the perspective of how the organizations have set up their
websites when it comes to finding help if you are a new user to the
product and/or a new user of newsgroups and mailing lists.  Sort of like
taking your car to the dealer, and no one is at the desk to schedule
your repair.   :-)


+1

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