Re: [libreoffice-marketing] LibreOffice 3.5.x

Tom Davies wrote:

> Ok, lets say that when people encounter a blocker of a problem maybe
> nearly as many as 1% bother to complain and the rest just check the
> download in the bin and tell their friends that LO "just isn't ready
> yet".

Of course, but the experience says that there are many people who
download once and install many times, and I didn't account for this on
purpose. There are also covermount CDs, which I have not considered. I
have not mentioned happy users, who are not cheering on mailing lists,
and would probably be more than unhappy users. In any case, I read the
users mailing list, and even if we assume that only 1% of the unhappy
users has complained, we would still be lower than 1%.

> Lets also say that of 100 downloads 90% are from people that already
> use LO for their own machine(s).  Sometimes they stuff it up and have
> to download again.  Often people download for each and every machine
> rather than re-using the one they already downloaded.  Sometimes they
> go back to previous versions and then another day re-download to try
> again.  Of the remaining 10% lets say 9% are LO users that make a
> Cd/Dvd or Usb or just copy directly to  give LO to friends who never
> get around to install that weird LO thing.

Based on eight years of experience, it doesn't happen this way.
Otherwise, we would be speaking of a product that no one is using, while
there are several evidences that the number of users is increasing. For
instance, on Telefonica Aplicateca there are over 100.000 people using
LibreOffice (which are not included in any statistics, as they run it on
top of Ulteo).

> We can all invent our own sets of figures and try to justify our
> guesses based on "studies" done for completely unrelated things.

Tom, here no one invents anything, and I am quite fed up with this
attitude about lies and inventions. We are working hard to improve the
software, and we keep a close eye on the quality. In the past, when it
was the case, we have told companies to stay with the previous version
until we were happy with the quality. LibreOffice 3.5.x is good enough
for most users. We have millions of users, even if you believe the
contrary, and based on million of users the percentages of complaints
are in line with best practices.

I will not spend additional time on this subject.

-- 
Italo Vignoli - italo.vignoli@gmail.com
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