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as announced I prepared a blog post regarding the recent changes to
our ticket system. As usual the UX team has the last word before
publication. So please speak now or forever hold our peace :-)

https://docs.google.com/document/d/1IH3pRfpViNbr11lY9Snv9QDqyLleCVB-lAgjwcNh8mg/edit?usp=sharing

Cheers,
Heiko

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