[libreoffice-design] Some Feedback on the Metrics Tender

Dear fellow UX community & board of directors!

I want to share some thoughts on the Metrics Tender [1] with you.

As I wrote before, I really appreciate the tender, esp. that it is inspired 
from our work and intends to improve the situation for UX!

Nevertheless, I see potential room for improvement esp. in two areas:

First, I think it might have been a good idea to do the 

        "1. planning and conception of features and clicks to track in close
        contact with our UX team, with preselection and prioritization of the
        features" 

beforehand, because the unpredictable outcome of "preselection and 
prioritization" makes it much harder for bidders to estimate the actual effort 
and for you to know what you will get out of the project. What does in "close 
contact with our UX team" mean when it comes to project budgets? Assumingly 
bidders will have to bid more conservatively. So overall it will probably be 
more expensive and a less predictive outcome for the Document Foundation 
compared to doing #1 beforehand and write this tender according to the 
outcome. 

The second note on the tender addresses part 

        "4. an opt-in mechanism for the client part, so users have to actively 
        enable the feature before any data is collected and transferred". 

The success of this overall project is closely related to the percentage of 
users that participate. I do not question the opt-in mechanism - this follows 
our free software philosophy (even though Firefox e.g. does this differently 
IIRC). But we would need to do real marketing within the application to 
actually convince a decent number of users to opt-in. If the opt-in ends up 
somewhere in the wastelands of our options, we will not get a lot of feedback. 
I guess the tender could have addressed that more explicitly. This can of 
course still be improved in the future.

Hope this helps!

Cheers,
Björn

[1] 
http://blog.documentfoundation.org/2015/02/24/tender-to-develop-and-incorporate-usability-metrics-collection-for-libreoffice-201502-02/

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