Re: [libreoffice-design] RFE process between QA and UX

Hi all,

So following the discussion we had yesterday during the QA meeting
(thanks Jay for your participation :) we agreed that issues created by
UX/Design members will be set as NEW and assigned to UX-advice.
The QA wiki pages will be modified to reflect this change.

We have clarified with Jay what type of enhancements should go under the
UX-advice category.
I hope everything is fine for everybody now, don't hesitate to let me
know if there is questions remaining :)
Thanks to all for your help solving this!
Cheers
Sophie

Le 17/12/2014 17:27, Jay Philips a écrit :
> Hi All,
>
> This all seems to be coming down to my current workflow about
> enhancement bugs that i'm opening. To my knowledge, there has been only
> two bug reports that i have not given enough information, which resulted
> in them being set to NEEDINFO, which i then followed up with more
> information.
>
> https://bugs.freedesktop.org/show_bug.cgi?id=87362
> https://bugs.freedesktop.org/show_bug.cgi?id=86627
>
> As i'm opening enhancement requests, sometimes i seek the advise of more
> experienced users to know whether the enhancement is a good idea or not,
> which can be seen in the two examples previously quoted.
>
> https://bugs.freedesktop.org/show_bug.cgi?id=87360
> https://bugs.freedesktop.org/show_bug.cgi?id=87357
>
> If the QA team doesnt wish to give their input into these enhancement
> requests, then i think the simplest thing to do is to set them all as
> ux-advise rather than what i currently do of assigning it to the
> component and CC ux-advise. I guess my main issue is not knowing what is
> considered ux-advise and what isnt.
>
> Regards,
> Jay Philips
>
> On 12/17/2014 06:08 PM, Sophie wrote:
> > Hi Kendy, all,
> > Le 17/12/2014 12:47, Jan Holesovsky a écrit :
> > > Hi Sophie,
> > >
> > > Sophie píše v Út 16. 12. 2014 v 19:16 +0100:
> > > >  
> > > > > > Discussing with QA team today, there has been a lot of bug reports
> > > > > > concerning minor enhancements these last days.
> > > > > > It would be better is those enhancements would be first discussed by the
> > > > > > UX team before going to QA for triage because most of the time they
> > > > > > don't have the requested info regarding bug filling then QA team has to
> > > > > > spend a lot of time to reproduce them and this is not up to the QA team
> > > > > > to discuss UX enhancements.
> > > > >
> > > > > Please can you send few examples to have a better idea? :-)
> > > >
> > > > https://bugs.freedesktop.org/show_bug.cgi?id=87360
> > > > https://bugs.freedesktop.org/show_bug.cgi?id=87357
> > > > or see this list:
> > > > https://bugs.freedesktop.org/buglist.cgi?bug_status=NEW&component=ux-advise&email1=philipz85%40hotmail.co&emailtype1=substring&list_id=505514&product=LibreOffice&query_format=advanced
> > >
> > > Ah! - so Jay is a very active member of the Design Team, and discusses
> > > his proposals the right way; so I am not really concerned about these
> > > reports :-) - they will be handled properly, I am sure.
> >
> > ok, no problem, Jay is an example (and great to see him so active here
> > now :) but that will help to set the good process between the teams.
> > > So to get them out of the stats - does the NEEDINFO + ux-advise
> > > component (as Stuart proposed) work for you, Sophie?  Jay - can you
> > > please mark your reports that way if yes?
> >
> > Well, I'm only the messenger here. So let me make the proposal to the QA
> > team during their meeting this evening, and I'll report back to you, but
> > I guess they will be ok with Stuart proposal and yours.
> > > > Yes, but that is a lot of work for bug triagers. If you well know the
> > > > functionality, it's easy to discriminate, but for QA people who do not
> > > > have that knowledge, the lack of steps to reproduce, examples, etc. is
> > > > very time consuming plus the fact that he won't know what to do with it
> > > > (50% of users would like to have it and the other 50% won't), when it
> > > > can be solved quickly by discussing a little bit.
> > >
> > > Sure, as I did not have the examples, I did not know exactly what you
> > > had in mind :-)
> >
> > Ok, thanks a lot to Stuart and you to help me clarify it :)
> > Cheers
> > Sophie


-- 
Sophie Gautier sophie.gautier@documentfoundation.org
Tel:+33683901545
Co-founder - Release coordinator
The Document Foundation

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