Re: [libreoffice-design] Status of "Send Feedback via / for LibreOffice"

On Tue, Nov 15, 2011 at 12:24 AM, Christoph Noack <christoph@dogmatux.com>wrote:

> Hi Lior, hi all!
>
> Am Montag, den 14.11.2011, 19:41 +0200 schrieb Lior Kaplan:
> > On Sun, Nov 13, 2011 at 1:00 AM, Christoph Noack <christoph@dogmatux.com
> > wrote:
> >
> > > Hi all,
> > >
> > > some of you may remember the Bug Submission Assistant [1] I was
> involved
> > > in several weeks ago. One of the next steps is to enhance LibreOffice,
> > > so that (e.g.) the bug submission assistant can be called from within
> > > LibreOffice.
> > >
> > > I think it would be a great chance to improve the interaction with our
> > > users. So, after some mails on libreoffice-website, some private talks
> > > and some interaction via the issue tracker, I've started to collect the
> > > gathered information on a whiteboard page.
> > >
> > > We'll needs some help to provide a good user experience (e.g. beautiful
> > > graphics, good website pages), so please have a look:
> https://wiki.documentfoundation.org/Design/Whiteboard/LibreOffice_Send_Feedback
> > > Interested in joining the activity? Any further feedback?
> >
> > The only issue I can think of is that send feedback might not be clear
> > enough, and we might also refer to this option as "report a problem".
>
> Yes, there might be the chance that people don't know where to report
> bugs ... on the other side, the initial attempt for the Bug Submission
> Assistant was (according to Michael Meeks) not aimed to let anybody (any
> skillset) report bugs.
>
> So, I focused on the general "get in touch with the project and provide
> feedback about the product" approach. That should suit the need of the
> majority of users ... it would also solve the "pre-selection" issue from
> our last user survey Björn organized.
>
> Maybe we'll decide to provide two separate options (feedback, problems)
> for that, but I hope one will be sufficient. Nevertheless, technically
> it should be no problem at all.

I agree that we don't neccesary want everyone to report bugs, as them might
"spam" the system with low quality reports, but maybe link this button to
an FAQ / common problems page or even better - a forums or a mailing list.

I think that separating the feedback from problem reporting will reduce the
noise we'll get as feedback to something which is actually feedback and not
bug/problem reports (on the technical level).

Kaplan

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