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From: Kevin Cussick <>
Sent: Thursday, February 27, 2014 6:31 AM

I can't get open office ia2 latest snaps to install any more! and can't
get lo master to install what is wrong here is the error I am getting.
with lo.

Error 1303.The installer has insufficient privileges to access this
directory: C:\WINDOWS\ ...\{7549754E-B566-4CA1-BE87-322A880D6ED4}.  The
installation cannot continue.  Log on as an administrator or contact
your system administrator.Retry Cancel

I am trying to install

I hope someone can tell me what is going on.

I have only tried this on my lenovo machine but I will try and install
on another machine later with thanks in advance for any ideas help etc.

Regards your issues with both Apache OpenOffice and LibreOffice installs... if I recall correctly 
you've moved off XP and are on Windows 7, so we'll assume you are attempting your installations 
"Run as Administrator", correct?

If so, in this case I suspect that you have several aborted installations that have been assigned 
'TrustedInstaller' ownership to the installation media, in your example found at the C:\Windows 
\installer\{7549754E-B566-4CA1-BE87-322A880D6ED4} folder.  Folders are named for the GUID of the 
package being installed.

Recovering probably now requires that you take ownership of the folder and then delete it. 

But it is possible that ownership of the entire C:\Windows\Installer folder has been corrupted and 
would need to be corrected. 

You'd do it for either from Windows Explorer  context menu --> Properties --> Security tab.  Check 
that the SYSTEM and Adminnistrators groups both have Full control of the folder. And if Trusted 
Installer shows there , or neither SYSTEM or Administrator,  for C:\Windows\Installer,  or any of 
the product GUID named folders beneath it, you could have additional security problems.

Noticed on the NVDA general list (  ) that you've been 
having problems with installs of Apache OpenOffice as well as LibreOffice builds.  I've mentioned 
several times on that list that if you run full installs for either project you should at the least 
do a custom install and deselect the 'Quick Launch' feature as the programs will conflict over that 

Sorry I am replying to an old e-mail hope this makes it to the list...

No worries, but here is the link to the LibreOffice Accessibility issues mail list hosted on 

Please bookmark it for future use.


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