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Hola,

 tenemos un nuevo problema: un equipo que al exportar documentos .ost a PDF se cuelga y le muestra el mensaje de error "...dejó de funcionar". No le sucede siempre, es de forma aleatoria, pero hay días que le sucede con bastante más frecuencia, todos los dmp que genera dan la misma información:

   This dump file has an exception of interest stored in it.
   The stored exception information can be accessed via .ecxr.
   (2798.2258): Access violation - code c0000005 (first/second chance
   not available)
   For analysis of this file, run !analyze -v
   ntdll!ZwWaitForSingleObject+0xa:
   00000000`775098ca c3              ret
   0:013> !analyze -v
   *******************************************************************************
   * *
   *                        Exception
   Analysis                                   *
   * *
   *******************************************************************************


   KEY_VALUES_STRING: 1

        Key  : AV.Dereference
        Value: NullClassPtr

        Key  : AV.Fault
        Value: Read

        Key  : Timeline.Process.Start.DeltaSec
        Value: 86


   PROCESSES_ANALYSIS: 1

   SERVICE_ANALYSIS: 1

   STACKHASH_ANALYSIS: 1

   TIMELINE_ANALYSIS: 1

   Timeline: !analyze.Start
        Name: <blank>
        Time: 2019-12-16T08:53:54.277Z
        Diff: 248912277 mSec

   Timeline: Dump.Current
        Name: <blank>
        Time: 2019-12-13T11:45:22.0Z
        Diff: 0 mSec

   Timeline: Process.Start
        Name: <blank>
        Time: 2019-12-13T11:43:56.0Z
        Diff: 86000 mSec


   DUMP_CLASS: 2

   DUMP_QUALIFIER: 400

   CONTEXT:  (.ecxr)
   rax=0000000000000020 rbx=0000000000000000 rcx=0000000000000000
   rdx=0000000000000000 rsi=00000000070d76c0 rdi=0000000000000000
   rip=000007feca19b351 rsp=0000000014d3ba50 rbp=0000000014d3bb59
     r8=000007fec9950000  r9=0000000000000020 r10=28007bdee154373a
   r11=0000000014d3ba10 r12=0000000000000003 r13=0000000000000002
   r14=000007feb8ff3830 r15=0000000000000000
   iopl=0         nv up ei pl zr na po nc
   cs=0033  ss=002b  ds=002b  es=002b  fs=0053 gs=002b            
   efl=00010246
   swlo!SwModule::GetMetric+0x31:
   000007fe`ca19b351 4883795800      cmp     qword ptr [rcx+58h],0
   ds:00000000`00000058=????????????????
   Resetting default scope

   FAULTING_IP:
   swlo!SwModule::GetMetric+31
   000007fe`ca19b351 4883795800      cmp     qword ptr [rcx+58h],0

   EXCEPTION_RECORD:  (.exr -1)
   ExceptionAddress: 000007feca19b351
   (swlo!SwModule::GetMetric+0x0000000000000031)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
   NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 0000000000000058
   Attempt to read from address 0000000000000058

   DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_READ

   PROCESS_NAME:  icudt61.dll

   FOLLOWUP_IP:
   swlo!SwModule::GetMetric+31
   000007fe`ca19b351 4883795800      cmp     qword ptr [rcx+58h],0

   READ_ADDRESS:  0000000000000058

   ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace
   referencia a la memoria en 0x%p. La memoria no se pudo %s.

   EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace
   referencia a la memoria en 0x%p. La memoria no se pudo %s.

   EXCEPTION_CODE_STR:  c0000005

   EXCEPTION_PARAMETER1:  0000000000000000

   EXCEPTION_PARAMETER2:  0000000000000058

   WATSON_BKT_PROCSTAMP:  5ccb55ef

   WATSON_BKT_PROCVER:  61.1.0.0

   PROCESS_VER_PRODUCT:  International Components for Unicode

   WATSON_BKT_MODULE:  swlo.dll

   WATSON_BKT_MODSTAMP:  5ccb7f9b

   WATSON_BKT_MODOFFSET:  84b351

   WATSON_BKT_MODVER:  6.1.6.3

   MODULE_VER_PRODUCT:  LibreOffice

   BUILD_VERSION_STRING:  6.1.7601.24524 (win7sp1_ldr_escrow.190916-1700)

   MODLIST_WITH_TSCHKSUM_HASH: 4b575b43dc39f81fb8cb60910c593906a6b73e7d

   MODLIST_SHA1_HASH:  b2b75b9bd41a2f6cead0b0fb133723b2787ef4e3

   DUMP_FLAGS:  0

   DUMP_TYPE:  2

   ANALYSIS_SESSION_HOST:  XPO328860

   ANALYSIS_SESSION_TIME:  12-16-2019 09:53:54.0277

   ANALYSIS_VERSION: 10.0.18362.1 amd64fre

   LAST_CONTROL_TRANSFER:  from 000007feca10a446 to 000007feca19b351

   THREAD_ATTRIBUTES:
   BUGCHECK_STR:
   APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ

   PRIMARY_PROBLEM_CLASS:  APPLICATION_FAULT

   PROBLEM_CLASSES:

        ID:     [0n313]
        Type:   [@ACCESS_VIOLATION]
        Class:  Addendum
        Scope:  BUCKET_ID
        Name:   Omit
        Data:   Omit
        PID:    [Unspecified]
        TID:    [0x2258]
        Frame:  [0] : swlo!SwModule::GetMetric

        ID:     [0n285]
        Type:   [INVALID_POINTER_READ]
        Class:  Primary
        Scope:  BUCKET_ID
        Name:   Add
        Data:   Omit
        PID:    [Unspecified]
        TID:    [0x2258]
        Frame:  [0] : swlo!SwModule::GetMetric

        ID:     [0n309]
        Type:   [NULL_CLASS_PTR_DEREFERENCE]
        Class:  Primary
        Scope:  BUCKET_ID
        Name:   Add
        Data:   Omit
        PID:    [Unspecified]
        TID:    [0x2258]
        Frame:  [0] : swlo!SwModule::GetMetric

        ID:     [0n310]
        Type:   [NULL_CLASS_PTR_READ]
        Class:  Primary
        Scope:  DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
                BUCKET_ID
        Name:   Add
        Data:   Omit
        PID:    [0x2798]
        TID:    [0x2258]
        Frame:  [0] : swlo!SwModule::GetMetric

   STACK_TEXT:
   00000000`14d3ba50 000007fe`ca19b351 swlo!SwModule::GetMetric+0x31
   00000000`14d3ba80 000007fe`ca10a446 swlo!SwHTMLWriter::WriteStream+0x326
   00000000`14d3bbc0 000007fe`ca11022c swlo!Writer::Write+0x1ac
   00000000`14d3bc60 000007fe`ca06e673 swlo!SwWriter::Write+0x693
   00000000`14d3c2a0 000007fe`ca1fcd83
   swlo!SwTransferable::WriteObject+0x5a3
   00000000`14d3c390 000007fe`b61717be
   mergedlo!TransferableHelper::SetObject+0xfe
   00000000`14d3c430 000007fe`ca1f4981 swlo!SwTransferable::GetData+0x9a1
   00000000`14d3c560 000007fe`b6173d1f
   mergedlo!TransferableHelper::getTransferData2+0x8cf
   00000000`14d3c870 000007fe`b6173e3a
   mergedlo!TransferableHelper::getTransferData+0x5a
   00000000`14d3c8b0 000007fe`de351758
   sysdtrans!sysdtrans_component_getFactory+0xb788
   00000000`14d3c980 000007fe`de351678
   sysdtrans!sysdtrans_component_getFactory+0xb6a8
   00000000`14d3c9c0 000007fe`de35fa28
   sysdtrans!sysdtrans_component_getFactory+0x19a58
   00000000`14d3ca00 000007fe`fb39c220 VCRUNTIME140!_CallSettingFrame+0x20
   00000000`14d3ca30 000007fe`fb3929b2
   VCRUNTIME140!__CxxCallCatchBlock+0x122
   00000000`14d3caf0 00000000`7750bad3 ntdll!RcConsolidateFrames+0x3
   00000000`14d3f510 000007fe`de34fd60
   sysdtrans!sysdtrans_component_getFactory+0x9d90
   00000000`14d3f590 000007fe`fda94eae ole32!HandleFromHandle+0x2e
   00000000`14d3f5e0 000007fe`fdae8d0f ole32!RenderFormat+0x14f
   00000000`14d3f650 000007fe`fdaf08c7 ole32!ClipboardWndProc+0x97
   00000000`14d3f680 00000000`77299a8d user32!UserCallWinProcCheckWow+0x1ad
   00000000`14d3f740 00000000`77297197 user32!DispatchClientMessage+0xc3
   00000000`14d3f7a0 00000000`772966d9 user32!_fnDWORD+0x2d
   00000000`14d3f800 00000000`7750b5cf
   ntdll!KiUserCallbackDispatcherContinue+0x0
   00000000`14d3f888 00000000`77299d2a user32!NtUserGetMessage+0xa
   00000000`14d3f890 00000000`77299d5e user32!GetMessageW+0x34
   00000000`14d3f8c0 000007fe`de348a7e
   sysdtrans!sysdtrans_component_getFactory+0x2aae
   00000000`14d3f920 000007fe`e501f4a0 ucrtbase!thread_start<unsigned
   int (__cdecl*)+0x40
   00000000`14d3f950 00000000`7739556d kernel32!BaseThreadInitThunk+0xd
   00000000`14d3f980 00000000`774f385d ntdll!RtlUserThreadStart+0x1d


   STACK_COMMAND:  .ecxr ; kb ; ** Pseudo Context ** Pseudo ** Value:
   1edf1b29330 ** ; kb

   THREAD_SHA1_HASH_MOD_FUNC: e07621db4cd99e40a6a6916efb4c9d3c632382a4

   THREAD_SHA1_HASH_MOD_FUNC_OFFSET:
   eabc68502b8f9f9357b67dea4eaf7118ffcf6cf3

   THREAD_SHA1_HASH_MOD: d9de0c2edc580b19b55c85b13bd8f3340ece8e53

   FAULT_INSTR_CODE:  58798348

   SYMBOL_STACK_INDEX:  0

   SYMBOL_NAME:  swlo!SwModule::GetMetric+31

   FOLLOWUP_NAME:  MachineOwner

   MODULE_NAME: swlo

   IMAGE_NAME:  swlo.dll

   DEBUG_FLR_IMAGE_TIMESTAMP:  5ccb7f9b

   FAILURE_BUCKET_ID:
   NULL_CLASS_PTR_READ_c0000005_swlo.dll!SwModule::GetMetric

   BUCKET_ID:
   
X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_swlo!SwModule::GetMetric+31

   FAILURE_EXCEPTION_CODE:  c0000005

   FAILURE_IMAGE_NAME:  swlo.dll

   BUCKET_ID_IMAGE_STR:  swlo.dll

   FAILURE_MODULE_NAME:  swlo

   BUCKET_ID_MODULE_STR:  swlo

   FAILURE_FUNCTION_NAME:  SwModule::GetMetric

   BUCKET_ID_FUNCTION_STR:  SwModule::GetMetric

   BUCKET_ID_OFFSET:  31

   BUCKET_ID_MODTIMEDATESTAMP:  5ccb7f9b

   BUCKET_ID_MODCHECKSUM:  12725d2

   BUCKET_ID_MODVER_STR:  6.1.6.3

   BUCKET_ID_PREFIX_STR:
   X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_

   FAILURE_PROBLEM_CLASS:  APPLICATION_FAULT

   FAILURE_SYMBOL_NAME:  swlo.dll!SwModule::GetMetric

   WATSON_STAGEONE_URL:
   
http://watson.microsoft.com/StageOne/icudt61.dll/61.1.0.0/5ccb55ef/swlo.dll/6.1.6.3/5ccb7f9b/c0000005/0084b351.htm?Retriage=1

   TARGET_TIME:  2019-12-13T11:45:22.000Z

   OSBUILD:  7601

   OSSERVICEPACK:  24524

   SERVICEPACK_NUMBER: 0

   OS_REVISION: 0

   SUITE_MASK:  256

   PRODUCT_TYPE:  1

   OSPLATFORM_TYPE:  x64

   OSNAME:  Windows 7

   OSEDITION:  Windows 7 WinNt (Service Pack 1) SingleUserTS

   OS_LOCALE:

   USER_LCID:  0

   OSBUILD_TIMESTAMP:  2019-09-17 04:31:13

   BUILDDATESTAMP_STR:  190916-1700

   BUILDLAB_STR:  win7sp1_ldr_escrow

   BUILDOSVER_STR:  6.1.7601.24524

   ANALYSIS_SESSION_ELAPSED_TIME:  32eb

   ANALYSIS_SOURCE:  UM

   FAILURE_ID_HASH_STRING:
   um:null_class_ptr_read_c0000005_swlo.dll!swmodule::getmetric

   FAILURE_ID_HASH:  {cf7950ce-9233-467b-2353-4ea12cbb4903}

   Followup:     MachineOwner
   ---------


He probado a restaurar una versión anterior de swlo.dll pero no ha cambiado nada.

Saludos




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