Hola,
tenemos un nuevo problema: un equipo que al exportar documentos .ost a
PDF se cuelga y le muestra el mensaje de error "...dejó de funcionar".
No le sucede siempre, es de forma aleatoria, pero hay días que le sucede
con bastante más frecuencia, todos los dmp que genera dan la misma
información:
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(2798.2258): Access violation - code c0000005 (first/second chance
not available)
For analysis of this file, run !analyze -v
ntdll!ZwWaitForSingleObject+0xa:
00000000`775098ca c3 ret
0:013> !analyze -v
*******************************************************************************
* *
* Exception
Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : AV.Dereference
Value: NullClassPtr
Key : AV.Fault
Value: Read
Key : Timeline.Process.Start.DeltaSec
Value: 86
PROCESSES_ANALYSIS: 1
SERVICE_ANALYSIS: 1
STACKHASH_ANALYSIS: 1
TIMELINE_ANALYSIS: 1
Timeline: !analyze.Start
Name: <blank>
Time: 2019-12-16T08:53:54.277Z
Diff: 248912277 mSec
Timeline: Dump.Current
Name: <blank>
Time: 2019-12-13T11:45:22.0Z
Diff: 0 mSec
Timeline: Process.Start
Name: <blank>
Time: 2019-12-13T11:43:56.0Z
Diff: 86000 mSec
DUMP_CLASS: 2
DUMP_QUALIFIER: 400
CONTEXT: (.ecxr)
rax=0000000000000020 rbx=0000000000000000 rcx=0000000000000000
rdx=0000000000000000 rsi=00000000070d76c0 rdi=0000000000000000
rip=000007feca19b351 rsp=0000000014d3ba50 rbp=0000000014d3bb59
r8=000007fec9950000 r9=0000000000000020 r10=28007bdee154373a
r11=0000000014d3ba10 r12=0000000000000003 r13=0000000000000002
r14=000007feb8ff3830 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b
efl=00010246
swlo!SwModule::GetMetric+0x31:
000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0
ds:00000000`00000058=????????????????
Resetting default scope
FAULTING_IP:
swlo!SwModule::GetMetric+31
000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 000007feca19b351
(swlo!SwModule::GetMetric+0x0000000000000031)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000058
Attempt to read from address 0000000000000058
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ
PROCESS_NAME: icudt61.dll
FOLLOWUP_IP:
swlo!SwModule::GetMetric+31
000007fe`ca19b351 4883795800 cmp qword ptr [rcx+58h],0
READ_ADDRESS: 0000000000000058
ERROR_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace
referencia a la memoria en 0x%p. La memoria no se pudo %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - La instrucci n en 0x%p hace
referencia a la memoria en 0x%p. La memoria no se pudo %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000058
WATSON_BKT_PROCSTAMP: 5ccb55ef
WATSON_BKT_PROCVER: 61.1.0.0
PROCESS_VER_PRODUCT: International Components for Unicode
WATSON_BKT_MODULE: swlo.dll
WATSON_BKT_MODSTAMP: 5ccb7f9b
WATSON_BKT_MODOFFSET: 84b351
WATSON_BKT_MODVER: 6.1.6.3
MODULE_VER_PRODUCT: LibreOffice
BUILD_VERSION_STRING: 6.1.7601.24524 (win7sp1_ldr_escrow.190916-1700)
MODLIST_WITH_TSCHKSUM_HASH: 4b575b43dc39f81fb8cb60910c593906a6b73e7d
MODLIST_SHA1_HASH: b2b75b9bd41a2f6cead0b0fb133723b2787ef4e3
DUMP_FLAGS: 0
DUMP_TYPE: 2
ANALYSIS_SESSION_HOST: XPO328860
ANALYSIS_SESSION_TIME: 12-16-2019 09:53:54.0277
ANALYSIS_VERSION: 10.0.18362.1 amd64fre
LAST_CONTROL_TRANSFER: from 000007feca10a446 to 000007feca19b351
THREAD_ATTRIBUTES:
BUGCHECK_STR:
APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ
PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT
PROBLEM_CLASSES:
ID: [0n313]
Type: [@ACCESS_VIOLATION]
Class: Addendum
Scope: BUCKET_ID
Name: Omit
Data: Omit
PID: [Unspecified]
TID: [0x2258]
Frame: [0] : swlo!SwModule::GetMetric
ID: [0n285]
Type: [INVALID_POINTER_READ]
Class: Primary
Scope: BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [0x2258]
Frame: [0] : swlo!SwModule::GetMetric
ID: [0n309]
Type: [NULL_CLASS_PTR_DEREFERENCE]
Class: Primary
Scope: BUCKET_ID
Name: Add
Data: Omit
PID: [Unspecified]
TID: [0x2258]
Frame: [0] : swlo!SwModule::GetMetric
ID: [0n310]
Type: [NULL_CLASS_PTR_READ]
Class: Primary
Scope: DEFAULT_BUCKET_ID (Failure Bucket ID prefix)
BUCKET_ID
Name: Add
Data: Omit
PID: [0x2798]
TID: [0x2258]
Frame: [0] : swlo!SwModule::GetMetric
STACK_TEXT:
00000000`14d3ba50 000007fe`ca19b351 swlo!SwModule::GetMetric+0x31
00000000`14d3ba80 000007fe`ca10a446 swlo!SwHTMLWriter::WriteStream+0x326
00000000`14d3bbc0 000007fe`ca11022c swlo!Writer::Write+0x1ac
00000000`14d3bc60 000007fe`ca06e673 swlo!SwWriter::Write+0x693
00000000`14d3c2a0 000007fe`ca1fcd83
swlo!SwTransferable::WriteObject+0x5a3
00000000`14d3c390 000007fe`b61717be
mergedlo!TransferableHelper::SetObject+0xfe
00000000`14d3c430 000007fe`ca1f4981 swlo!SwTransferable::GetData+0x9a1
00000000`14d3c560 000007fe`b6173d1f
mergedlo!TransferableHelper::getTransferData2+0x8cf
00000000`14d3c870 000007fe`b6173e3a
mergedlo!TransferableHelper::getTransferData+0x5a
00000000`14d3c8b0 000007fe`de351758
sysdtrans!sysdtrans_component_getFactory+0xb788
00000000`14d3c980 000007fe`de351678
sysdtrans!sysdtrans_component_getFactory+0xb6a8
00000000`14d3c9c0 000007fe`de35fa28
sysdtrans!sysdtrans_component_getFactory+0x19a58
00000000`14d3ca00 000007fe`fb39c220 VCRUNTIME140!_CallSettingFrame+0x20
00000000`14d3ca30 000007fe`fb3929b2
VCRUNTIME140!__CxxCallCatchBlock+0x122
00000000`14d3caf0 00000000`7750bad3 ntdll!RcConsolidateFrames+0x3
00000000`14d3f510 000007fe`de34fd60
sysdtrans!sysdtrans_component_getFactory+0x9d90
00000000`14d3f590 000007fe`fda94eae ole32!HandleFromHandle+0x2e
00000000`14d3f5e0 000007fe`fdae8d0f ole32!RenderFormat+0x14f
00000000`14d3f650 000007fe`fdaf08c7 ole32!ClipboardWndProc+0x97
00000000`14d3f680 00000000`77299a8d user32!UserCallWinProcCheckWow+0x1ad
00000000`14d3f740 00000000`77297197 user32!DispatchClientMessage+0xc3
00000000`14d3f7a0 00000000`772966d9 user32!_fnDWORD+0x2d
00000000`14d3f800 00000000`7750b5cf
ntdll!KiUserCallbackDispatcherContinue+0x0
00000000`14d3f888 00000000`77299d2a user32!NtUserGetMessage+0xa
00000000`14d3f890 00000000`77299d5e user32!GetMessageW+0x34
00000000`14d3f8c0 000007fe`de348a7e
sysdtrans!sysdtrans_component_getFactory+0x2aae
00000000`14d3f920 000007fe`e501f4a0 ucrtbase!thread_start<unsigned
int (__cdecl*)+0x40
00000000`14d3f950 00000000`7739556d kernel32!BaseThreadInitThunk+0xd
00000000`14d3f980 00000000`774f385d ntdll!RtlUserThreadStart+0x1d
STACK_COMMAND: .ecxr ; kb ; ** Pseudo Context ** Pseudo ** Value:
1edf1b29330 ** ; kb
THREAD_SHA1_HASH_MOD_FUNC: e07621db4cd99e40a6a6916efb4c9d3c632382a4
THREAD_SHA1_HASH_MOD_FUNC_OFFSET:
eabc68502b8f9f9357b67dea4eaf7118ffcf6cf3
THREAD_SHA1_HASH_MOD: d9de0c2edc580b19b55c85b13bd8f3340ece8e53
FAULT_INSTR_CODE: 58798348
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: swlo!SwModule::GetMetric+31
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: swlo
IMAGE_NAME: swlo.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5ccb7f9b
FAILURE_BUCKET_ID:
NULL_CLASS_PTR_READ_c0000005_swlo.dll!SwModule::GetMetric
BUCKET_ID:
X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_swlo!SwModule::GetMetric+31
FAILURE_EXCEPTION_CODE: c0000005
FAILURE_IMAGE_NAME: swlo.dll
BUCKET_ID_IMAGE_STR: swlo.dll
FAILURE_MODULE_NAME: swlo
BUCKET_ID_MODULE_STR: swlo
FAILURE_FUNCTION_NAME: SwModule::GetMetric
BUCKET_ID_FUNCTION_STR: SwModule::GetMetric
BUCKET_ID_OFFSET: 31
BUCKET_ID_MODTIMEDATESTAMP: 5ccb7f9b
BUCKET_ID_MODCHECKSUM: 12725d2
BUCKET_ID_MODVER_STR: 6.1.6.3
BUCKET_ID_PREFIX_STR:
X64_APPLICATION_FAULT_NULL_CLASS_PTR_READ_NULL_CLASS_PTR_DEREFERENCE_INVALID_POINTER_READ_
FAILURE_PROBLEM_CLASS: APPLICATION_FAULT
FAILURE_SYMBOL_NAME: swlo.dll!SwModule::GetMetric
WATSON_STAGEONE_URL:
http://watson.microsoft.com/StageOne/icudt61.dll/61.1.0.0/5ccb55ef/swlo.dll/6.1.6.3/5ccb7f9b/c0000005/0084b351.htm?Retriage=1
TARGET_TIME: 2019-12-13T11:45:22.000Z
OSBUILD: 7601
OSSERVICEPACK: 24524
SERVICEPACK_NUMBER: 0
OS_REVISION: 0
SUITE_MASK: 256
PRODUCT_TYPE: 1
OSPLATFORM_TYPE: x64
OSNAME: Windows 7
OSEDITION: Windows 7 WinNt (Service Pack 1) SingleUserTS
OS_LOCALE:
USER_LCID: 0
OSBUILD_TIMESTAMP: 2019-09-17 04:31:13
BUILDDATESTAMP_STR: 190916-1700
BUILDLAB_STR: win7sp1_ldr_escrow
BUILDOSVER_STR: 6.1.7601.24524
ANALYSIS_SESSION_ELAPSED_TIME: 32eb
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING:
um:null_class_ptr_read_c0000005_swlo.dll!swmodule::getmetric
FAILURE_ID_HASH: {cf7950ce-9233-467b-2353-4ea12cbb4903}
Followup: MachineOwner
---------
He probado a restaurar una versión anterior de swlo.dll pero no ha
cambiado nada.
Saludos
--
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