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[libreoffice-website] Fwd: Potential Windows Download Isssues


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-------- Forwarded Message --------
Subject: Potential Windows Download Isssues
Date: Wed, 22 May 2019 01:19:43 +0200
From: Italo Vignoli <italo@libreoffice.org>
Reply-To: italo@libreoffice.org
Organisation: The Document Foundation
To: Tdf Website <website@global.libreoffice.org>

During the last few months we have received several emails from users
trying to download LibreOffice for Windows and experiencing some weird
behavior, like the download vanishing when close to the end. I have
tried to reproduce the issue using a Windows 7 VM running on VirtualBox
on macOS, and I have experienced the same weird behavior, i.e. when the
cursor was at over 90% the process has vanished (the dialog window has
disappeared, and there wasn't any trace of the software on the disk). A
second time, the download has frozen, and the dialog window changed to
Repair. Once clicked the Repair button, the process has continued until
99%, and then has stopped for almost 15 minutes before completing (I
could install the software).

Just before launching the VM, I could download the installers for Linux
and macOS from the same mirror (GARR in Pisa) without any issue. I have
not tried other mirrors in Italy and in other European countries, but
messages from users were from all over Europe and also from the US.

Unfortunately, users experiencing these issues were not able to provide
additional information.

From the number of messages (most of them were sent to downloads@) I
think the issue is worth investigating. I am happy to help, but for the
next ten days I will be in Japan for the local LibreOffice Conference,
and I won't be able to test downloads.

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Italo Vignoli - LibreOffice Marketing & PR
mobile/signal +39.348.5653829 - email italo@libreoffice.org
hangout/jabber italo.vignoli@gmail.com - skype italovignoli
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