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Florian Effenberger kirjoitti 25.10.2019 klo 9.47:
Ilmari Lauhakangas wrote:
Indeed, it was One time donation, when I opened it, but a hard refresh with Ctrl-F5 cleared the cache and it turned into Monthly recurring donation. Maybe the confused people initially saw "One time" as a cached version, but were taken to the recurring donation after clicking the button.

we change the default page via A/B testing on each refresh, but I doubt that all of these people were reloading the page. So either it's a bug (which I didn't spot yet), or the wording is confusing. So far I didn't find any pattern, e.g. specific countries or languages, that is affected.

Ah, was wondering, if A/B testing was involved, but the coin toss kept giving me recurring donations after the single one time one!

I can imagine a scenario, where a person considering donating visits the page multiple times per day. They keep getting the one time donation. Then, when they finally decide to donate, the page loads with recurring donation, their brain ignores the text and they fall into the trap.

I recommend to cease the A/B testing immediately as it pertains to one time/recurring donation. A/B test other elements as much as you want, but don't mess with the donation type. I would settle on showing the recurring donation as default.


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