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Hi and sorry for top posting here, but I think you will forgive me.

I just wanted to copy the text of a message i put to the discussion
going on in the Admin section of the OO.o community forum about my
request there - why? Because it fits here also - I really an happy about
some of the questions here and how they are phrased and as in that
message will directly pass on my thoughts to each - but tomorrow sorry

Good morning from Cumberland,

I can't say I didn't expect to see some good questions and well thought
opinions, nor that I would get a few PMs and emails - I am a bit
surprised by how many of each I've received and truly am surprised, in a
good way, by who some of those mails are from. There are many direct
questions I need to address on this discussion thread and on mailing
lists. that will require some back and forth of posts.

I ask your indulgence however for today - there is also a meeting this
afternoon on other LibreOffice subjects that will take all my time
today, but I will, without fail tomorrow morning. I'll try to respond to
some of the direct correspondence late this evening, for some it will be
to ask if I can copy the mail to this list and answer/discuss your
questions here in public (tomorrow).

Thanks very much and I'll be looking forward to tomorrow,



On Thu, 2011-04-28 at 13:26 +0200, Christian Lohmaier wrote:
Hi Michael, *,

On Wed, Apr 27, 2011 at 11:12 PM, Michael Münch <> wrote:

I know there are a lot of discussions already going on in this thread
but do we already have a consensus about linking to webforums not driven
by the document foundation?

It's not a question who runs the forum - in fact there is no forum run
by "The Document Foundation" - and none is planned, as there are other
forums already, and creating yet another one would just cause
fragmentation of the knowledge, etc. There just is no point in
creating more and more forums.

The problem is with the ads the uses.

Apart from minor problems, like if one specific forum has to many/the
wrong type of ads, what do you want to express with such a link. I would
say most of the visitors will see it as an "we approve and recommend
this forum" whatever the exact phrasing of the sentence above the links
will be.

Exactly. And "approving" a forum that shows ads is what I personally
have a problem with. (and others share similar feelings)

But can you really officially approve a forum that is not running on
your own infrastructure?


What do you know about the privacy of the
userdata and if it they are processed accordantly to the different laws

Well, wherever the forum is hosted, it should have proper privacy statements.

(see the SONY/Apple discussions now in the media). What about rude
behaviour/harassment in personal messages as an other example. The
hardest consequence you can take if the forum gets out of hand is to
remove the link and this is a rather weak one. But that this forum was
linked officially linked from our website will be remembered much

Well if the forum gets out of hands wrt. low quality of answers/no
answers at all or problems with moderators and spamming, the problem
solves itself. And yes, removing the link would be the only option.
But a forum that is treated as a valuable ressource by its users will
not degrade that easily. It's only those forums that don't have a
strong userbase that will rot along.

If somewhat later there are enough resources to build up an forum on own

It's not about the ressources. It's about whether it makes sense or
not. And IMHO it absolutely doesn't make sense to setup an own
user-support forum.

with a detailed plan how to connect threads about bugs
with bugzilla in both directions, how to take input from the forum into
the mailing lists / teams / committees and how to keep the users up to
date about the discussions on the mailing lists.

Duplication of that info/forwarding it to relevant parties is up to
the users frequenting the forums.


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