Re: [libreoffice-users] Libreoffice message footer

Hi :)
There is some discussion about this on the moderators list
http://nabble.documentfoundation.org/Instructions-on-how-to-unsubscribe-td3016239.html#a3211580


Feel free to add suggestions and/or indicate which options you would prefer to 
see.  TDF is about finding answers and making progress rather than  getting 
bogged down in entrenched opinions.  People do work hard and develop loyalties 
in the teams but hopefully are often open to new developments.
Regards from
Tom :)




________________________________
From: Libre User <libreuser@earthlink.net>
To: users@global.libreoffice.org
Sent: Sat, 30 July, 2011 19:10:05
Subject: Re: [libreoffice-users] Libreoffice message footer

At 06:16 AM 7/30/2011, you wrote:
> ** Reply to message from Jean-Baptiste Faure <jbf.faure@orange.fr> on Sat, 30 
> Jul 2011 08:54:08 +0200 > Le 30/07/2011 04:07, Cliff Scott a écrit : > > At the 
> risk of starting another round of arguments regarding subscribing & > > 
> unsubscribing I would like to point out that the information for > > 
> unsubscribing in the footer of messages on this list is incorrect. I just > > 
> changed my email address so I had to unsubscribe the old one and subscribe > > 
> the new one. It all went without a hitch because I checked first at the > > 
> get-help page on the Libreoffice.org website and found out that the correct > > 
> unsubscribe address is "users+unsubscribe@global.libreoffice.org", NOT > > 
> users+help@global.libreoffice.org. > > Please read more carefully the text of 
> the footer. It does not tell you > the address where to send a message to 
> unsubscribe but the address where > to write to get the instructions how to 
> unsubscribe. I guess this > indirect procedure is useful because you need to be 
> informed that you > will have to answer to the confirmation request. Thank you. 
> That was also pointed out to me by someone else. I took it to mean the actual 
> address which it is not. Possibly it could be clarified by putting it similarly 
> to this: "For unsubscribe instructions email to: 
> users+help@global.libreoffice.org" or something to that effect. From all the 
> hassle I've seen others go through in the past I'm not the only one to 
> misinterpret the present wording

I think this problem illustrates the same mindset that a lot us of find 
bothersome in most MS products.  That is the inability of Developers to put 
themselves in the place of Users.

The developer knows the line means: "Here is how you obtain the instructions on 
how to unsubscribe."
The less sophisticated user, seeing the same line reads it as: "Here are your 
instruction on how to unsubscribe."

Instead of the developers insisting that the information is correct and not 
changing it, they should realize that the less sophisticated users ARE 
interpreting it erroneously and that they need to change the wording to reflect 
how users are actually seeing it.

Jerry

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-- 
Unsubscribe instructions: E-mail to users+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted