Re: [libreoffice-users] Libreoffice message footer

At 06:16 AM 7/30/2011, you wrote:
> ** Reply to message from Jean-Baptiste Faure 
> <jbf.faure@orange.fr> on Sat, 30 Jul 2011 
> 08:54:08 +0200 > Le 30/07/2011 04:07, Cliff 
> Scott a écrit : > > At the risk of starting 
> another round of arguments regarding subscribing 
> & > > unsubscribing I would like to point out 
> that the information for > > unsubscribing in 
> the footer of messages on this list is 
> incorrect. I just > > changed my email address 
> so I had to unsubscribe the old one and 
> subscribe > > the new one. It all went without a 
> hitch because I checked first at the > > 
> get-help page on the Libreoffice.org website and 
> found out that the correct > > unsubscribe 
> address is 
> "users+unsubscribe@global.libreoffice.org", 
> NOT > > users+help@global.libreoffice.org. > > 
> Please read more carefully the text of the 
> footer. It does not tell you > the address where 
> to send a message to unsubscribe but the address 
> where > to write to get the instructions how to 
> unsubscribe. I guess this > indirect procedure 
> is useful because you need to be informed that 
> you > will have to answer to the confirmation 
> request. Thank you. That was also pointed out to 
> me by someone else. I took it to mean the actual 
> address which it is not. Possibly it could be 
> clarified by putting it similarly to this: "For 
> unsubscribe instructions email to: 
> users+help@global.libreoffice.org" or something 
> to that effect. From all the hassle I've seen 
> others go through in the past I'm not the only 
> one to misinterpret the present wording

I think this problem illustrates the same mindset 
that a lot us of find bothersome in most MS 
products.  That is the inability of Developers to 
put themselves in the place of Users.

The developer knows the line means: "Here is how 
you obtain the instructions on how to unsubscribe."
The less sophisticated user, seeing the same line 
reads it as: "Here are your instruction on how to unsubscribe."

Instead of the developers insisting that the 
information is correct and not changing it, they 
should realize that the less sophisticated users 
ARE interpreting it erroneously and that they 
need to change the wording to reflect how users are actually seeing it.

Jerry

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