Re: [libreoffice-users] how to unsubscribe

Hi :)
It's not a confirmation email.  It's the instructions on how to un-subscribe.  
The confirmation email would be after following the instructions given in the 
first reply to the request to be unsubscribed.  


Anyway, even tho that might seem obvious there have been quite a few people that 
have been confused by all that, especially since the 
unsubscribe-instructions-email often ended up in the spam/junk folder.  However 
good a system is it's still a fail if people don't understand it, even if that 
is through their stupidity or whatever.  


A coffee shop had a note in a big clear display telling customers "Do not open 
the display" as the staff would get the product hygienically from the open 
side.  Still, a lot of people would open the display completely failing to see 
the sign.  The sign was replaced with ones with larger and larger fonts but as 
it increased less people noticed it.  I replaced it with a sign in tiny 
lettering saying "Top Secret: Do not open the display" and suddenly no-one 
opened the display.  I, of course, got fired because i didn't fit in with 
corporate thinking.  



Regards from
Tom :)




________________________________
From: Nuno J. Silva <nunojsilva@ist.utl.pt>
To: users@global.libreoffice.org
Sent: Wed, 20 July, 2011 15:48:50
Subject: Re: [libreoffice-users] how to unsubscribe

On 2011-07-20, Tom Davies wrote:

> > On 07/20/2011 01:23 PM, Florian Effenberger wrote:
> >
> > > since we received several reports about problems with unsubscribing, we have 

> > > compiled a comprehensive help text at
> > >
> > >    http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
> >
> > Is there another list on the planet that needs a "comprehensive help text" to 

> > help literate people unsubscribe from it?
[...]
> This list is dealing with normal office workers from all around the world, even 
>
> America, and quite a few people have had trouble accessing the emailed help.  
> People unsubscribe because they don't want emails and the first thing we expect 
>
> of them is to deal with is yet another email!  We also expect them to be 
> patient 
>
> and that's not a quality i have often noticed in office workers, except me of 
> course ;) lol

Well, if someone does not expect a confirmation email, then I'm afraid
that person is misunderstanding how email works and how easy it is to
forge an email (which can be an unsubscription request).

Also, as that howto says, 

,----
| The process is very similar to the one you had to use to subscribe to
| the list in first place.
`----

So the subscriber can't say (s)he has never dealt with confirmations
before...

The only issue I see is that both the mailing-list signature and the
List-Unsubscribe header have the +help address, instead of
+unsubscribe. But I guess there must be some reason for this, like too
many people simply not being able to manage the "mail this address then
reply to the confirmation" thing.

-- 
Nuno J. Silva (aka njsg)
gopher://sdf-eu.org/1/users/njsg

-- 
Unsubscribe instructions: E-mail to users+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted
-- 
Unsubscribe instructions: E-mail to users+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted