Re: [libreoffice-users] Incorrect envelope dimensions passed to print driver

John,

Your investigation is greatly appreciated. When you finally have an 
answer, please report it hear, even if it is just the bug report reference.

I've  been fighting this on my Fedora Linux systems as well.

~~R

On 4/12/23 09:04, John Kaufmann wrote:
> To the base description below, I should add a couple points:
>
> (1) We have an easy alternative to print these envelopes: Export the 
> file as .DOCX to MS Word, which passes the page size and orientation 
> without hiccups, then prints directly. [I found that I could also 
> export the .ODT file to Word, but then it needs some repair before 
> printing is possible.]  But I'm trying to fix this because I want to 
> use LibreOffice, not MS Office.
>
> (2) When printing from LO Writer, the Print dialog box has not only a 
> "Preview" section on the left side, but a "Page Layout" section on the 
> lower right side (which seems initially disconnected from the Preview 
> section). The Page Layout section has two fields:
>  - "Paper size" [initially blank, and cannot be changed until the 
> "Orientation" field is triggered];
>  - "Orientation" [initially "Automatic"; the other options are 
> "Portrait" (which then *GETS THE RIGHT DIMENSIONS, BUT WITH 
> ORIENTATION REVERSED*!) and "Landscape" (which, though it is the 
> correct orientation, does nothing until the "Paper size" field is 
> triggered -- and then the "Paper size" field does not have a matching 
> entry).
>
> This seems to sharpen the troubleshooting focus, but I know nothing 
> about the LO-print_driver interface, and in particular know nothing 
> about why the Print dialog box has yet another "Paper size" list from 
> the one LO maintains for Page format and the one that the print driver 
> maintains for printer operation.  Where can I get information about 
> these structural questions?
>
>
> On 2023-04-12 03:20, John Kaufmann wrote:
> > LibreOffice 7.4.2.3, Windows 10 -
> > Before reporting this as a bug, I would like to put this question 
> > here, because I am missing something.
> >
> > LO includes in its paper size library "#6-3/4 Envelope", a common 
> > North American size defined as:
> >       3-5/8 (3.63) in (inches) high by 6-1/2 (6.5) in wide in the 
> > customary landscape orientation.
> > When selected as the paper format, it sets up perfectly ... until 
> > it's time to print.
> > Then it passes to the "Print" dialog box (for a Konica Minolta C368, 
> > in either PS or PCL6 driver) a size of
> >       6.5 in high by 5.5 in ("User Defined") wide.
> > That of course is not landscape orientation, and the accompanying 
> > figure (on the left side of the Print dialog box) is shown 
> > accordingly - that is, in portrait, not landscape, orientation.  Yet 
> > if I select "Properties" in the dialog box, to go to the printer 
> > driver's own settings, it is portrayed in landscape orientation, 
> > though still incorrectly sized:
> >       5.5 in high by 6.5 in wide ("Custom Size").
> >
> > The fact that orientation shifts when passed to the Print dialog box, 
> > then shifts again when passed to the printer driver, clearly seems to 
> > be a bug, and I intend to report it as such -- as soon as I 
> > understand why dimensions change.  Moreover, what is passed to the 
> > Print dialog box is specific to the print driver.  For printers I had 
> > available, different drivers yielded the following:
> >    High  Wide  Printer / Driver
> >    3.63  6.50  *Original document in LO 7.4.2.3*
> >    3.08  3.63  Brother HL-L2360
> >    8.50 11.00  Epson XP-6100
> >    8.50 11.00  HP LaserJet 2200 (PCL5)
> >    6.50  5.50  KM C360 or C368 (PCL6 or PS)
> >    8.50 11.00  MS Windows Print to PDF
> >    3.63  6.50  MS Windows Fax [*THIS GETS IT RIGHT* and even 
> > identifies "#6 3/4 (Personal) Envelope"]
> >    3.63  6.50  MS XPS Document Writer [*THIS GETS IT RIGHT* (same as 
> > Fax)]
> >    8.00 11.00  OneNote
> >
> > Bottom line: It's clearly possible to get this right, but rare; most 
> > printers/drivers tested got it wrong in one way or another.  Of 
> > course this is not just about a particular envelope size, or even 
> > envelopes generally; it is clearly a paper size issue.  Bug 146213 
> > (filed in Dec.2021 for LO 6.3.0.4) traced a similar problem for B5 
> > paper size. It was never assigned, so never resolved, so I'm trying 
> > to take a more systematic approach.  Is there a coherent way of 
> > thinking about this?
> >
> > John

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