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Well said, Mark. One more comment inserted below.

On February 7, 2014 12:09:58 PM PST, Mark Bourne <> wrote:

I don't know if it's the case here, but people do sometimes reply to an
existing email to the list and just change the subject line (presumably
to save looking up the address for the list). That isn't enough to make
it a different thread - there are separate headers in the email

Specifically References: and In-Reply-To:

link messages into threads - so the new message shows up as part of the
original thread.

Another disadvantage of doing this is that some other people use mail 
clients or news readers which they can set to automatically ignore any 
further messages in threads they're not interested in or can't help 
with. So those people wouldn't see the messages asking about a
problem in an existing thread, when they might otherwise have been able
to help with that new problem.

So it can be in the asker's best interest to create a new thread rather
than replying in an existing one. To do that, they need to create a 
completely new email and send it to the list address (users AT in this case).



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