Re: [libreoffice-users] Lots of help needed

Hello, Bobbie.
Here are some of your options to attempt to fix these issues:
According to Microsoft, error 1303 can be caused by incorrect 
configurations in system files and the registry, or more specifically, 
issues regarding filesystem permissions.  In your e-mail, you said that 
the LibreOffice installer complained that you weren't the administrator, 
even though you are the administrator of the system.  This may mean that 
some important system files/folders (such as Program Files) have 
insufficient permissions for the Administrator or the System users, 
causing the installer to think that it is not being run under 
administrator rights.  If you open up your C drive (or your main system 
drive) in Windows Explorer, you should see a folder called "Program 
Files."  Right click it, and select Properties > Security tab. What do 
you see?  Since you are running a 64-bit system, it is also good to 
check Program Files (x86).  This might not be the source of the problem, 
but it will gives me a good idea of the issue.  This shows the 
filesystem permissions for that folder for each user/group.
Things you could try to restore your system and LibreOffice to working 
order:
1. System Restore
System Restore is a built-in function of Windows that when enabled, 
automatically creates "restore points" that contain information such as 
installed programs and a full registry backup.  Hold down the 
Microsoft/Windows key and press R.  Release the two keys, and you should 
see a dialog called "Run" pop up.
In it, type (or paste) the following in the run box, and press OK.
%systemroot%\system32\rstrui.exe
This will open System Restore.  You might be able to restore your system 
to a restore point with a date *previous* to the date in which the 
problems started.  This will, however, restore your old LibreOffice.  I 
don't know if this would actually fix the issue, but it's worth a try.  
If there are no restore points, you can try some of the other possible 
fixes below.  Just remember that a system restore backs up your registry 
and installed programs, but *does not* affect your files or documents. 
However, I don't know if your "disappeared" backups will be recovered.
2. Fix potential problematic filesystem permissions
I mentioned earlier the ability to view/change the permissions of a 
file/folder.  Go to the properties > Security tab of Program Files and 
Program Files (x86), and for each user group, make sure that "Full 
access" is selected.  You can change permissions by clicking on a user 
group and then "Change."  Then, retry the installation.
3. Clean your registry
I recommend that you install some piece of software that can scan, and 
allow you to fix, registry issues and clean up junk.  It may find a 
problem that relates to the error 1303 that you got.  I recommend 
CCleaner <http://download.cnet.com/CCleaner/?tag=mncol;1>, a well-known, 
light-weight, free, and legitimate program designed to remove junk and 
clean the registry.

What are you referring too when you talk about "backups?"
Was this information helpful to you at all?
Does the following folder and contents even exist?: C:\Program Files 
(x86)\LibreOffice 4
If so, what are its permissions?
If you are attempting the *updated* LibreOffice installer, and have not 
gotten back your old LibreOffice, you might want to consider renaming 
that folder so that the installer won't have to override certain 
contents of the folder.
I hope you will be able to "untangle this mess" in the end.

Happy new year!

On 12/28/2013 4:37 PM, BandB Schultz wrote:
> I downloaded LibreOffice several weeks ago and with a learning curve was doing okay.
> I am using Windows 8.1, 64 bit.
>
> Today a update/new release popped up, so I downloaded it and the help version.
> Everything was fine until I tried to install it and the problems started.
> Got an error 1303, but could not find it in the data base at all.  It said that I was not the 
> administrator (sorry, but I am).
> Then it disappeared from my desktop and I am unable to find it only the new downloads.  Also 
> everything I backed up is missing plus the originals.  It is not even listed in add/remove.
> I think I have a very big problem and would appreciate help with trying to untangle this mess and 
> getting back my missing items.
> Thank you very much,
> Bobbie Schultz
>
>
>
> HAPPY NEW YEAR!                                         


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