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Dear Kracked

Now resolved by removing previous version and installing 4.0.6. I did try to install version after uninstalling v 3.? but I had the same problem.

Thanks for help and advice


-------- Original Message --------
Subject: Re: [libreoffice-users] Unable to install
Date: Tue, 24 Dec 2013 19:18:57 -0500
From: Kracked_P_P---webmaster <>
To: stephen constantinou <>

There may be some issues with trying to install 4.1.4 with an earlier
version already installed.

For Windows, it tries to remove the previous version[s] of a software
package before it installs the new one.  That is a standard practice.
At times, if the removal does not happen properly, the new version
cannot install properly.

I would manually remove any previous version of LO, then try to install
the newer version.  That may solve some issues.

On 12/24/2013 03:08 PM, stephen constantinou wrote:
Dear Kracked

thanks for the advice

Is it your intention that I remove the earlier version as well

Thanks and wait to hear

On 24 December 2013 19:50, Kracked_P_P---webmaster
<> wrote:
Which version of LO did you have before this?
You stated "3.?".

Win7 has been known to have problems with installing various versions of LO,
or at least on my Win7 Home and Professional versions.  Win8 seems to be
worse, though.  These problems are sporadic and there seems to be no real
pattern that I have heard about.

Now lets try to fix the problem.

First, see if there is any part of LO that was installed.  Go to the Control
Panel and Programs and see if LO is listed.  If so, remove LO from there.
We want to make sure there is no part of any version of LO installed on your

Next we should get a "clean" install file, just in case something went wrong
during the download of the current file.  Hopefully you have a fast
connection to the Internet so it will not take too long to get a new copy,
and maybe from a different download link or different download site on LO's

Try downloading from this link instead of the "standard one".

There may have been a problem with the mirror hosting site that your current
version was downloaded from.  That has happened before so it would be a good
idea to use a "clean" install file from a different download link.  To be
honest, I need to download many install files and OS versions of LO so I use
this "download-more" page to do it.

Do not worry what the top part of the page states for the current versions,
since this page is not updated that often.  The middle part and the " Other
way to download LibreOffice, the productivity suite " linked section seems
to be always up-to-date with the current versions.

Download your version of LO and your UK help packs.  Try to install it
again.  If you get an error, try the install once more.  Sometimes it takes
2 install tries, or at least I have seen that on my Win7 installs every so
often with the different versions I have tested out on Win7.

If all else fails,
I would look at 4.0.6 as an option till someone figures out what it going on
with the Win7 Starter install of 4.1.4.  I currently use 4.0.6 and have not
upgraded to the 4.1.x line, but will in the next month or so if things work

Yes, LO 4.1.4 should have most of the know issues of that line fixed by the
.4 version, but if you still are having trouble installing it, then I would
try installing LO version 4.0.6, which is the last version of that line.  If
you cannot get 4.0.6 to install either, then there is some issue with your
system that is causing the install[s] to fail.


Some helpful ideas for and Windows system. . . . .

1 - before you install any new software, make sure you use a disc defrag
software.  This can help in many ways including faster response time for
file access by a software package.

2 - make sure all of the Windows updates are installed.

3 - use a system cleaning package that cleans and repairs registry
issues/errors, and other options that could help your system clean up any
issues that might have been created over time.

4 - keep your anti-virus package's virus info data up-to-date and run it on
a daily or weekly basis.  It is a good idea to run it before you install any
new software, or at least have it run withing 24 hours before you install
new software.  Of course, for Windows systems, always run the anti-virus
software on any downloaded files, photos, etc., before you access them -
i.e. view the photos or run the software.


On 12/24/2013 02:05 PM, Stephanos wrote:
Dear All

I had nothing better to do like go to the dentist or extra homework so I
decided to install the latest version of Libre Office over version 3.?.

I am using Windows 7 Starter.  However the installation process did not
complete.  It ended with this message:
   "the wizard was interrupted before libreoffice could be completely installed"

The notice went on to suggest trying again.

I attempted to install via safe mode but Windows Installer does not work
in safe mode.

I tried several more times not in safe mode, but always the same problem.

Any help appreciated and Merry Christmas to those of you for whom this is

Stephen, Swansea, Wales, UK

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