Re: [libreoffice-users] docx problems

On 10/25/2013 03:22 PM, baldwin linguas wrote:
> I don't even really know where to begin with this.
> I haven't enough information to file a bug, really, because what I
> have is vague, broad.
>
> But I have been doing business as a freelance translator for 10 years,
> using only FREE/OSS, (OmegaT, OpenOffice, etc., on Debian GNU/Linux)
> without any major issues.
>
> Now, suddenly, every time a client sends me a .docx file, I get a complaint
> when I return their documents that the formatting has changed (tables
> are different,
> fonts changed, bullets disappear, or, worse, they can't even open the document,
> although it opens fine here).
>
> It's ruining my business.
> I'm losing clients, losing money, and I have a family to feed.
> And I don't know what to do about it.
> OpenOffice won't write to .docx, and LibreOffice messes them up.
>
> I don't know what to do to diagnose these issues, which is why
> I feel I haven't sufficient information to file a bug.
> I know nothing of Java (LO is primarily java, yes?),
> so I certainly can't contribute to any solution.
> I'm very frustrated and concerned.
> I absolutely will not use proprietary software, but I am unable to serve
> my clients' needs with FLOSS at this time.
> I'm at a loss for what to do here.
> I suppose this is venting more than anything else, and a desperate
> plea for help here.
>
> For what it's worth, I'm using the LO 3.5.4.2 in the Debian Wheezy repos,
> on AMD64 architecture.
I would suggest a couple things:

a) get professional support for bugs that you need fixed immediately. 
Since your business depends on this, I strongly suggest getting the 
support you need. Another option is to fo course a) fix it yourself - 
the code is ther (libre), or b) find a developer with free time that can 
specifically fix the issues you are facing.

All in all when you're using the product to make money I almost always 
suggest paying for professional support but first you really have to 
identify the issues. We need test documents and steps to reproduce. 
Without these things, honestly nothing we in the community can do to help.

I hope this doesn't come off as incredibly rude, just trying to say that 
to get anywhere at all, we need some things from your side - simply 
saying "it's ruining my business" is not helping but if you just want to 
vent - of course the community is here to listen ;)


All the best,
Joel

--
To unsubscribe e-mail to: users+unsubscribe@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/users/
All messages sent to this list will be publicly archived and cannot be deleted