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in order to improve the wording of the unsubscribe instructions, could you please tell us where you had the problems and what step did not work out?

When you write to the you'll receive a mail for instructions on how to subscribe and unsubscribe, and the unsubscribe addresses differ depending on whether you have a normal subscription (you receive each mail individually and without delay), or digest mode (you receive a collection of mails). Is that where the misunderstanding started?

You will then receive another mail, asking for confirmation of the unsubscribe, in order to prevent other people from unsubscribing you without your consent - just as the request for confirmation when subscribing prevents that other people add you to the list. Were you able to figure out that you had to send another mail to the appropriate unsubscribe address, after receiving the automatic reply?

We also link to a handy page with all information about unsubscribing, including a human contact you can reach in case things do not work for you. This page is linked in the footer of every message. Did you read this page? You can find it at

You were now manually removed from the list, but nevertheless we'd be glad if you could tell us where the problem was, so that we can improve the process and make it easier for other users in the same situation as you were.


Jerry White wrote on 2012-08-16 15:21:

Florian Effenberger, Chairman of the Board (Vorstandsvorsitzender)
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