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Marc Grober <> writes:

Frankly listservs make very poor knowledge bases for the obvious
reasons, hence the efforts by some in other communities to distill the
problem/resolution couplet into dynamic online docs where a user will
find current comprehensive succinct and useful information.

Such distilled couplets are a great resource provided they're kept up
to date--which in my experience they often aren't.  Or even, somebody
sees such a couplet, but dated several years ago, and then posts to a
mailing list to make sure it's still correct:  you get the worst of both

So yes, mailing lists do make poor knowledge bases--but then, they're
not meant to be knowledge bases (or, for that matter, a substitute from
reading actual documentation).  Knowledge bases make poor mailing lists,

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