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On 2011-07-20, Tom Davies wrote:

On 07/20/2011 01:23 PM, Florian Effenberger wrote:

since we received several reports about problems with unsubscribing, we have 
compiled a comprehensive help text at

   http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/

Is there another list on the planet that needs a "comprehensive help text" to 
help literate people unsubscribe from it?
[...]
This list is dealing with normal office workers from all around the world, even 
America, and quite a few people have had trouble accessing the emailed help.  
People unsubscribe because they don't want emails and the first thing we expect 
of them is to deal with is yet another email!  We also expect them to be patient 
and that's not a quality i have often noticed in office workers, except me of 
course ;) lol

Well, if someone does not expect a confirmation email, then I'm afraid
that person is misunderstanding how email works and how easy it is to
forge an email (which can be an unsubscription request).

Also, as that howto says, 

,----
| The process is very similar to the one you had to use to subscribe to
| the list in first place.
`----

So the subscriber can't say (s)he has never dealt with confirmations
before...

The only issue I see is that both the mailing-list signature and the
List-Unsubscribe header have the +help address, instead of
+unsubscribe. But I guess there must be some reason for this, like too
many people simply not being able to manage the "mail this address then
reply to the confirmation" thing.

-- 
Nuno J. Silva (aka njsg)
gopher://sdf-eu.org/1/users/njsg

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