Re: [libreoffice-users] LibreOffice and OpenOffice

On Thu, Feb 3, 2011 at 12:44 PM, Ken Springer <snowshed@dishmail.net> wrote:
>
:
> It's user support where things fall flat on it's face.  I only have one
> person in my family and friends who would even have a clue as to how to
> utilize a mailing list.  It's way too cumbersome and clunky for the people I
> know.  Even I had trouble figuring this one out!  LOL

Thank you for that long and thorough description of what is wrong with
(most) help features around.  While I have been around for a long time
and am fairly good at finding what I don't already know how to do, the
help files and forums are not intuitively obvious to the average
computer user (what I used to refer to as idiots, but I try to avoid
that word in this regard) and even sometimes to advanced old-timers
like me.

That said, I encourage people to use FOSS because it is generally much
higher quality than that paid junk and *I will shepherd them
personally through any support or help issues they find, and I am
happy to do so.  Depriving others of access to FOSS does them a
disservice, whereas helping them learn about how to find what they
need to know elevates them beyond the base level beginner and sets
them on the road to competence.

You keep up your good work and I'll do mine, too.  Onward, LibreOffice!

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