Date: prev next · Thread: first prev next last
2012 Archives by date, by thread · List index


Hi Marc,

I think in this case you... Think too much haha.

Let's describe the average user here and think about it:

- When the average user downloads, he just ... Downloads... Mostly because
it's free and he needs an Office Suite ASAP.

Meaning : The average user downloads always the last one unless the
download is marked in Red or with a big "UNSTABLE" mention.

- When having the last version the feel like this is all done. They don't
really think about updates, nor they actually care.

Meaning : Don't think the average user spends time reading the
specifications before choosing a version. They are not advanced users and
they choose the most simple hint "unstable"/"stable".

- When some months later another guy comes up with a better version with
latest features this one will say "How did I not come to have the last
one?? :O" Although he had a notification since ages telling him to upgrade.

Meaning : Auto-updates is a way for people to have the latest version and
making their life easier, just what they ask for...

You can put


On Sat, Dec 29, 2012 at 10:32 AM, Marc Paré <marc@marcpare.com> wrote:

Hi everyone,

Le 2012-12-28 12:39, Cor Nouws a écrit :

 Hi Florian, all,

(taking advantage of discussion so far..)

Florian Monfort wrote (27-12-12 11:34)

 I've seen a lot of browsers recently moving towards silent updates.

I was wondering whether this could be a relevant approach for LibreOffice
or not.


Changes in office suites can have far more impact...
So it's not for nothing that both power users and companies won't like it.

But of course, just as our current update notification, it would be
quite easy to make it - whenever it comes through - optional.

 Indeed I've seen many people complaining about LibreOffice features, UI
etc. While using LibreOffice 3.4... Of course the first advice is "just
upgrade" but for people I doesn't seem like such a good think to do, just
like it somewhat scares them. I'm pretty sure that happens with at least
half of our userbase.


Since the difficulties in getting to silent updates (it's not yet
technically close; it should be turned off by default, so then how to
convince people that they turn it on ;-) .. ) I would propose another
view at the current situation: every opportunity to explain users
something is a chance for communication and thus better mutual
understanding :-)

 What do you guys think? I think this would improve the overall quality of
our userbase making sure that almost everyone has the very last stable
version, with all the fixes and improvements it brings.

Plus, for once we wouldn't be copying MS Office...


Hmm, there are for sure cases in which we did not, and also the other
way round happens!

Cheers,


As also previously mentioned in one of the responses, I also believe that
the current etiquette is that any changes to software via updates are to be
made optional to users whether silent or not. Defaults are usually set to
no automatic update unless the user permits auto-update.

I don't believe it to be to our users advantage to update a package when
the package they already have is working exactly to the specifications they
needed. We have repeated this constantly to our users, that, one version of
LibreOffice 3.4 or 3.3.5 ... may be better suited to their needs. If after
convincing them of this argument, then forcing everyone through silent
updates would be quite contrary to our own advice.

Furthermore, I don't believe I have a single piece of software where
updates routines do not have the option to turn "on". This on my Android
cellphone, BlackBerry cellphone, Nokia cellphone, BlackBerry Playbook,
Mageia Linux systems, 2 windows gamer systems, Wii, Xbox360, Kobo ... as
well as the software that are installed on all of these platform. They all
have options to turn on/off auto-updates that are decided by the user.

In the face of such a large amount of makers (hardware/software)
experience pointing to leaving the choice of auto/manual updates up to the
users choice, IMO, we should not push updates to users without giving them
the option of turning on/off updates.

I agree that it would be best to try to educate our users as to the
benefits of auto-updating. However, I am reminded of silent updates being
of a bad decision by the fact that a couple years ago, a virus maker pushed
an update to its users when what it really did was turn off their windows
systems ... those who were on manual-update were not affected. This even
left their corporate clients in a real bind.[1]

I would suggest pushed/silent updates as not a good concept to adopt. We
cannot become so arrogant to think that we are never going to make errors
in update security, nor should we become so arrogant to think that we know
better than the people who use our software. Let's be better than this and
show our users how better off they may be with an up-to-date LibreOffice
package instead.

Cheers,

Marc

[1] http://www.pcworld.com/**article/261165/mcafee_**
antivirus_update_causes_**problems_for_home_and_**
enterprise_customers.html<http://www.pcworld.com/article/261165/mcafee_antivirus_update_causes_problems_for_home_and_enterprise_customers.html>



--
Marc Paré
Marc@MarcPare.com
http://www.parEntreprise.com
parEntreprise.com Supports OpenDocument Formats (ODF)
parEntreprise.com Supports http://www.LibreOffice.org


--
Unsubscribe instructions: E-mail to marketing+help@global.**
libreoffice.org <marketing%2Bhelp@global.libreoffice.org>
Problems? http://www.libreoffice.org/**get-help/mailing-lists/how-to-**
unsubscribe/<http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/>
Posting guidelines + more: http://wiki.**documentfoundation.org/**
Netiquette <http://wiki.documentfoundation.org/Netiquette>
List archive: 
http://listarchives.**libreoffice.org/global/**marketing/<http://listarchives.libreoffice.org/global/marketing/>
All messages sent to this list will be publicly archived and cannot be
deleted




-- 
*Monfort Florian*
BM2 Student at France Business School
Marketing Apprentice at Red Hat
Marketing Team Member at The Document Foundation
florian.monfort@gmail.com
Mobile : +33 6 58 97 15 61

-- 
Unsubscribe instructions: E-mail to marketing+help@global.libreoffice.org
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://listarchives.libreoffice.org/global/marketing/
All messages sent to this list will be publicly archived and cannot be deleted

Context


Privacy Policy | Impressum (Legal Info) | Copyright information: Unless otherwise specified, all text and images on this website are licensed under the Creative Commons Attribution-Share Alike 3.0 License. This does not include the source code of LibreOffice, which is licensed under the Mozilla Public License (MPLv2). "LibreOffice" and "The Document Foundation" are registered trademarks of their corresponding registered owners or are in actual use as trademarks in one or more countries. Their respective logos and icons are also subject to international copyright laws. Use thereof is explained in our trademark policy.