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Re: [libreoffice-marketing] LibO in Business

On Sunday 24 Oct 2010 02:11:52 Frank Esposito wrote:
> I posted a question as to why choose MS Office over OO on hacker news
> and although I only got 4 responses, they kind of match my own
> experience with OO.
> here is the discussion:
> http://news.ycombinator.com/item?id=1816102
> Problems with adoption as far as I can ascertain are as follow:
> * It is ugly

This is a very subjective call, so not worth consideration outside a "UX needs
improvement in some areas"

> * it does not match MS Office functionality exactly (this is what the
> world uses, so to get people to adopt LO, they need to have what they
> already need)

> * It is slow

Define slow, I have 3.2.1 on clients machines and is grease lightning fast,
certainly faster than opening up all 4 of MS applications at the same time.

> * It is clunky

Define "clunky" in specific terms

> * It has issues with MS doc and docx files (yes I know MS formats in
> an insane way and does not follow standards)

Not as many issues as MSO has with ODF, and LibO/OOo is standards compliant

> unrefined

Subjective again define
> As someone who has worked in corporate IT in the U.S., and now in
> ecommence for a major U.S. corporation,

This is the problem, :) I'll get to this further on.

> here are my recommendations:
> * LO needs to match every single MS Office function, and then provide
> what MS Office is missing

It does that already, Forms and PDF functionality just an example.

> * The interface needs to become refined (think iphone refinement),
> maybe even adding the dreaded ribbon or option to switch between the
> two types)

I agree with this, except for the ribbon. Iwould suggest that LibO/OOo still
has greater market share than MSO2007/2010 ouside of Educational institutions

> * performance needs to be increased

That's a given and that is being addressed continuously

> * MS Office filters and converters need to be perfected

"Perfect" is non achievable and a moving target

> * Investigate a revision control system like such as Sharepoint or Google
> docs

This I agree with, I'd like to see a function in the installer of a business
version that gives the option of calling up an install of O3 spaces

> * perfect the spellcheck system and advance grammar and formatting
> control systems

Not sure why this, OOo is available in many more languages than MS and I'm
pretty sure LibO will be there soon as well, spell check works well as far as
I can see, grammar checkers are bad voodoo and are more often wrong than
right, however they can serve a purpose. If you study document production
work flows by someone who is a professional at the game, not an IT person who
rarely has any idea about producing richly formatted documents, you will find
that grammar checkers are more often than not used as suggesters of
alternatives which a writer either ignores or adapts to suit their own style.

As for formatting tools, Stylist kicks the arse of any similar tool in any
version of MSO, once you have climbed the learning curve and unlearnt the
really bad habits that using MSO has created. The only change I would make is
having stylist docked and open by default and on file>new a "select or create
template" dialogue opens

> We could institute some kind of feedback program such as the test
> pilot model that Mozilla uses
> with Firefox 4. We can also look at how MS destroyed Word perfect in
> market share to dominate the World Office suite business market.

Read Clayton Christensen, MSO was cheaper and good enough and easy to get.
LibO/OOo is in fact in that same position right now. The tipping point is
coming, some would argue that in Europe it is already there and given MS
recent marketing, it seems they may agree .

> Then LO needs to innovate new features and stabilize its current
> feature set, this is how Firefox, and later Chrome won the browser
> wars (in my opinion at least)

A browser is an entirely different beast, the only thing they share is the
fact they are software. It's like comparing going to the movies to driving a
truck. Forget that, they are tools to specific audience

> .
> just my thoughts

And many thanks for them and here's where I get stuff thrown at me! ;)

The biggest barrier to adoption in business is the advocates themselves, jeez
I used to fall into the same trap myself a few years ago. These days when I
talk to people about OOo/Go-OOo (and in the future LibO) I know that I'm
advocating for far superior software and given 15 minutes with a group of
professional document producers I can prove that. I certainly don't go into
an advocacy situation ready to apologise for OOo's seeming shortcomings, which
from some of the mails on here, is what seems to happen.

This is the reality: Any change to business workflow is disruptive. Any
disruption has to be seen to be profitable to the business, anyone who is
trying to advocate change but who has no belief in the superiority of what she
is advocating and that it is in the Enterprise's best interest for a whole
raft of reasons including increased productivity, is screwed from the start.

Problem with OSS projects is we go after geeks, or the IT department, fair
enough for CMS, Database and server and back office stuff, however when we are
aiming at Front Office Productivity, we should be advocating to Management and
HR. IT only sees an increase in support calls. IT rarely owns a company or
is on the board, so their vision is skewed.

Self belief wins, achievable solutions win. 20%+ market share in Europe
against a multi million dollar marketing machine with lobbyists in every
corridor, partner companies on every street, a legacy document pool in the
millions of terrabytes and the natural resistance of enterprise to change.

I tell you what, we must be doing something right.

> -Frank esposito


Graham Lauder,
OpenOffice.org MarCon (Marketing Contact) NZ

OpenOffice.org Migration and training Consultant.

INGOTs Assessor Trainer
(International Grades in Open Technologies)

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Re: [libreoffice-marketing] LibO in BusinessMichel Gagnon <michel@mgagnon.net>
Re: [libreoffice-marketing] LibO in BusinessFrank Esposito <frankesposito@gmail.com>
[libreoffice-marketing] LibO in BusinessMarc Paré <marc@marcpare.com>
Re: [libreoffice-marketing] LibO in BusinessFrank Esposito <frankesposito@gmail.com>
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