[libreoffice-marketing] Re: [Libreoffice-qa] ESC meeting agenda: 2023-09-28 16:00 CEST

Hi Eyal, John,

Just to give some information on this peculiar episode. The CVE happened 
just before the conference where most of the team was traveling, not 
easy to do a respin in those conditions.

What Miklos meant is that in the *dev* point of view it was solved, a 
fix has been provided thanks to Caolan, that's all developers can do 
"they move on to the next issue". So nothing more on their side to talk 
about. It doesn't mean they don't care about users, they have done their 
job in fixing the issue, the rest is not in their power. It's up to us, 
you, me.

Then it's up to release engineering, UX and marketing to act. What RE 
did from Monday to today because there was some problem with a Mac version.

We have discussed today inside the team how we could better served our 
users when this type of issue emerged. Security is a difficult topic to 
talk about, there is not only the fix, but how it's embargoed for other 
products, etc.

I think the best way now to go on positively on this is to have a 
discussion between marketing, UX and RE: should we have a pop-up in the 
product advertising about security fix, should we have a special 
communication campaign. Most of the time, there is an embargo and we 
release security fixes without communication because of that, what 
should we do?

Please, open the discussion on the marketing list, all points of view 
and ideas are valuable, but don't shout to our developers, they provided 
a fix very quickly, up to us to know how to communicate it now. This was 
a new situation that needs to be addressed, your opinion about users is 
very much valid, how should we go from there now?

Cheers
Sophi

Le 28/09/2023 à 21:36, Eyal Rozenberg a écrit :
> I second John's sentiment.
>
> For the vast majority of LibreOffice users, this security problem is
> _not_ fixed. And that is because they run versions of LibreOffice with
> the vulnerability but without the fix; and have not been made aware of
> the vulnerability and the release-with-a-fix.
>
> I would claim that we are responsible to make our users thus aware. Now,
> it's true that a user is not likely to allow this particular exploit to
> be taken advantage of, since that would mean directing LO at a malicious
> .webp somewhere. But - we have over 200 million users IIANM. If
> malicious .webp's turn up on the web, it's quite likely some of our
> users may do this by mistake; and we would bear some of the
> responsibility for the consequences of such an outcome - after we've
> told our users that they are in the capable hands of "security experts"
> (to quote our website).
>
> Also, what if, next time, the vulnerability is easier to exploit? Do we
> even have the mechanism to push at least a warning about the need to
> update LO?
>
>
> Eyal
>
> PS 1: I have widened the CC of this exchange, as this question relates
> to how we present LibreOffice to users; our claims regarding the quality
> of this product; and the implicit and explicit guarantees we make to users.
>
> PS 2: Many of us are not able to attend ESC sessions - in general, and
> especially in the middle of a work day. And when this is the case we
> send an email asking for relevant issues to be considered. Personally, I
> struggle to attend even the design meetings (where I believe I can be of
> more use).
>
>
>
>
> On 28/09/2023 11:44, John Mills wrote:
> > Hello Miklos,
> >
> > Is it an acceptable statement just to say that "we" move on? Yes, the
> > issue is now resolved for those people that download the newest version
> > of LibreOffice. However what about the many millions of users that will
> > not update or have no idea that they are now susceptible to this high
> > rated CVE?
> >
> > This is not a compelling strategy and does not serve the best interests
> > of these users. I think it is poor for the reputation of LibreOffice and
> > the Document Foundation that there are many millions of unpatched
> > instances being used that could negatively impact people like this.
> >
> > Perhaps this particular CVE is on the scale of things considered not
> > that critical, however what is the strategy if there was ever an exploit
> > that significantly impacted LibreOffice? How would this be made known to
> > our user and corrected?
> >
> > With best regards,
> >
> > John
> >
> > Sent from Yahoo Mail on Android
> > <https://mail.onelink.me/107872968?pid=nativeplacement&c=Global_Acquisition_YMktg_315_Internal_EmailSignature&af_sub1=Acquisition&af_sub2=Global_YMktg&af_sub3=&af_sub4=100000604&af_sub5=EmailSignature__Static_>
> >
> >     On Thu, 28 Sept 2023 at 8:13 am, Miklos Vajna
> >     <vmiklos@collabora.com> wrote:
> >     Hi Eyal,
> >
> >     On Wed, Sep 27, 2023 at 08:31:04PM +0300, Eyal Rozenberg
> >     <eyalroz1@gmx.com <mailto:eyalroz1@gmx.com>> wrote:
> >      > I would like to ask you to discuss the situation with the 
> > recent CVE:
> >      > https://bugs.documentfoundation.org/show_bug.cgi?id=157231
> >     <https://bugs.documentfoundation.org/show_bug.cgi?id=157231>
> >
> >     It was already discussed 2 weeks ago. If you have specific questions,
> >     please ask on the developer list or take part in the ESC call 
> > yourself.
> >
> >     In short: the problem is fixed, it's released, we move on.
> >
> >
> >     Regards,
> >
> >     Miklos

--
Sophie Gautier sophi@libreoffice.org
GSM: +33683901545
IRC: soph
Foundation coordinator
The Document Foundation


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