Re: [libreoffice-marketing] LibreOfficeFR situation update

Hi,

Le 24 mars 2020 20:24:24 GMT+01:00, "William Gathoye (LibreOffice)" 
<william.gathoye@libreoffice.org> a écrit :
> On 24/03/2020 19:03, sophi wrote:
>
> > I wonder why it has not been sent to the FR community? if you want
> help,
> > I guess it's there that you'll find it.
>
> Ok. Sure, no issue. Which mailing do you want me a translation of this
> email to be sent to? discuss@fr, qa@fr or users@fr?

Usually discussions go on discuss@
> > Well you know my opinion on that, less tweets and more quality is
> also a
> > possibility
>
> Yes I know your opinion, and you now mine: nowadays, to attract and
> have
> more reach you have to lower quality or at least be less formal to
> attract new people. :( That's a situation not only available for
> LibreOffice, but every organization is concerned. Those not investing
> in
> a CM are loosing reach. :(
From chat we see, it's  not a tweet number but the impact of a tweet, it's a ratio
> > You should send them to ASK/fr, as already mentioned, tweeter if far
> > from a knowledge base, you have to repeat yourself at each time and
> that
> > doesn't benefit other users.
>
> Forgot to mention in the previous mail, when I got an original question
> not asked on Ask, I write it myself on Ask and answer to it in order to
> don't loose track of it.
>
> Nowadays, people wants an answer ASAP. Heiko tends to agree with me on
> this topic. Even if the answer has been answered multiple times, asking
> them to go on our Ask instance will lead to discouragement, and
> redirecting to Ask is the same work as copy-pasting a previous tweet :)

I agree that Ask is not the best but lot of users made there way there
> It's not about finding an answer. The issue is the amount of questions.
> I already have a answer for *nearly all* cases on Twitter. After one
> year, I know exactly what to search for in previous tweets to do a copy
> paste, tweak it a bit and publish the answer :)
>
> If I was better at machine learning, most of the question could be
> answered by an AI :)

It's not about you but how, as a user, I find my answers on the net when they have already been 
published. Tweeter doesn't allow that where Ask is one of the answers. No need to replicate what 
already exists with the wrong solution, more over if that is exhausting contributors, it's just the 
wrong  tool.
> > Today I've received around 20 call for help
> > on my phone, after a quick discussion on who we are, I've sent them
> to
> > Ask, otherwise, my answers would be lost.
>
> Wow. Wondering where they get your phone details from :/

It's on my signature, I'm not against answering, but that should serve the community (not me)
> > As I told you and them, I'll can support the twitter account, but
> imho,
> > it's better find more people in the FR community. I'm sure some of
> them
> > would be happy to help.
>
> Publishing this email on the fr mailing list will help, I'm sure :) Wil
> do.
>
> > I usually translate the major release announcement, and Jean-Baptiste
> > has is own template for minor ones. This task could completely
> removed
> > from your plate if you wish, it was working well between
> Jean-Baptiste
> > and me until you jump in.
>
> Yep. Before, you only had a mailing list and a translation to do, now
> twitter and the blog come into the equation. We need to find a proper
> resilient pipeline to make things smooth :)

Well, if I'm not mistaken it's the same text published on different mediums 
> But actually after 2 big released (since the FR blog was born in Oct
> 2019), there is indeed a pattern. I noticed Italo is using nearly the
> same messages only tweaked and now, the more the time elapses, the more
> we have twitter+blog templates ready to go :)
>
> > I can help if needed, not all have to be translated also.
>
> I'll get back to you on this topic if I cannot complete the deadline on
> time :)
>
> > there is a lot to publish to help education sector, I'll work on the
> > next week-end, if my situation permit it.
>
> Yes, please share, sure! The latest tweets I have published were all
> concerning the education sector. So if you have other idea, please
> share! :)
>
> [...]
> > again, send them to ASK, this is where we provide help to users that
> > serves other users
> [...]
> > Asking in the FR community would help.
> [...]
> > It's for the twitter account, the FR community is also on the lists
> and
> > should be informed and concerned at first.
> Will do.

Cheers
Sophie 


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