Hi,
Le 20/08/2014 14:35, Jay Philips a écrit :
Hi All,
Over the months of doing triaging, i've found that the best means of
communicating with bug reporters is to have a set of pre-written
responses to suit various common situations like confirming a bug,
requesting a sample document, and asking for clear steps. These
responses are very handy for the initial comment between me and the bug
reporter, but do come in handy at other times as well, like requesting
they reset their profile or send in a screencast. These responses have a
simple and short format, similar to the below.
If you are using Firefox you can use the extension Clippings which allow
you to reuse frequently inserted text fragments. There is a version of
this extension for Thunderbird too.
The database of the extension is an .rdf (xml) file. Perhaps it is not
too hard to merge a published database with an existing private
database, and QA-team could publish such a database of pre-written answers.
https://addons.mozilla.org/fr/firefox/addon/clippings/?src=search
Best regards.
JBF
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