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Re: [libreoffice-design] RFE process between QA and UX


Hi Kendy, all,
Le 17/12/2014 12:47, Jan Holesovsky a écrit :
> Hi Sophie,
>
> Sophie píše v Út 16. 12. 2014 v 19:16 +0100:
>>
>>>> Discussing with QA team today, there has been a lot of bug reports
>>>> concerning minor enhancements these last days.
>>>> It would be better is those enhancements would be first discussed by the
>>>> UX team before going to QA for triage because most of the time they
>>>> don't have the requested info regarding bug filling then QA team has to
>>>> spend a lot of time to reproduce them and this is not up to the QA team
>>>> to discuss UX enhancements.
>>>
>>> Please can you send few examples to have a better idea? :-)
>>
>> https://bugs.freedesktop.org/show_bug.cgi?id=87360
>> https://bugs.freedesktop.org/show_bug.cgi?id=87357
>> or see this list:
>> https://bugs.freedesktop.org/buglist.cgi?bug_status=NEW&component=ux-advise&email1=philipz85%40hotmail.co&emailtype1=substring&list_id=505514&product=LibreOffice&query_format=advanced
>
> Ah! - so Jay is a very active member of the Design Team, and discusses
> his proposals the right way; so I am not really concerned about these
> reports :-) - they will be handled properly, I am sure.

ok, no problem, Jay is an example (and great to see him so active here
now :) but that will help to set the good process between the teams.
>
> So to get them out of the stats - does the NEEDINFO + ux-advise
> component (as Stuart proposed) work for you, Sophie? Jay - can you
> please mark your reports that way if yes?

Well, I'm only the messenger here. So let me make the proposal to the QA
team during their meeting this evening, and I'll report back to you, but
I guess they will be ok with Stuart proposal and yours.
>
>> Yes, but that is a lot of work for bug triagers. If you well know the
>> functionality, it's easy to discriminate, but for QA people who do not
>> have that knowledge, the lack of steps to reproduce, examples, etc. is
>> very time consuming plus the fact that he won't know what to do with it
>> (50% of users would like to have it and the other 50% won't), when it
>> can be solved quickly by discussing a little bit.
>
> Sure, as I did not have the examples, I did not know exactly what you
> had in mind :-)

Ok, thanks a lot to Stuart and you to help me clarify it :)
Cheers
Sophie

--
Sophie Gautier sophie.gautier@documentfoundation.org
Tel:+33683901545
Co-founder - Release coordinator
The Document Foundation

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Follow-Ups:
Re: [libreoffice-design] RFE process between QA and UXJay Philips <philipz85@hotmail.com>
References:
[libreoffice-design] RFE process between QA and UXSophie <gautier.sophie@gmail.com>
Re: [libreoffice-design] RFE process between QA and UXJan Holesovsky <kendy@collabora.com>
Re: [libreoffice-design] RFE process between QA and UXSophie <gautier.sophie@gmail.com>
Re: [libreoffice-design] RFE process between QA and UXJan Holesovsky <kendy@collabora.com>
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