RE: [EXTERNAL] TEST4U - Certification and Training material for LibroOffice assessments

Hello Italo,


Great idea.

Let's keep in touch

Regards
Stelios

-----Original Message-----
From: Italo Vignoli [mailto:italo@libreoffice.org] 
Sent: Friday, 14 April, 2017 4:56 PM
To: | Stelios Lambropoulos | <stelios@infolearn.gr>;
certification@global.libreoffice.org
Subject: Re: [EXTERNAL] TEST4U - Certification and Training material for
LibroOffice assessments

Hi Stelios, what about organizing a video hangout around the end of April,
to discuss the topic and improve communications between our organizations?

Best, Italo

On 12/04/2017 20:18, | Stelios Lambropoulos | wrote:
> Hello Italo,
>
> My clarifications are inline.
>
>
>
> > End-User Training is a fundamental component of the Migration 
> > Protocol to LibreOffice, to the point that we have developed  a 
> > Training Protocol to provide a reference for the trainers when they 
> > have to develop the training contents.
>
>
> All I am saying is that it has been proven too many times that 
> Training alone is not enough. The need to assess the results is 
> imperative and since we live in 2017 and this kind of interactive 
> in-application technology has been around for many years now, it goes 
> without saying that the best way to assess an End-Users' skills is by 
> actually asking the candidate to perform a series of tasks.
>
>
> > The recent situation at the City of Munich, comes to support these 
> > claims: If the End-Users were better trained, they would have either 
> > faced  less "severe issues related to software", or the percentage of 
> > the users facing severe issues would have been significantly smaller. 
> > The migration at the city of Munich has  been opposed by Microsoft, 
> > which has
>
>
> I understand the situation. The least I could say is that it was expected.
> This is why, every possible step should have been taken in advance in 
> order to turn the chances in favor of LibreOffice. One of the 
> precautionary measures should have been the thorough training and the 
> subsequent certification upon examination. This is not just my saying 
> so. A voice by the LiMux Project in the Berlin Conference 2012 
> regarded the existence of an End User Certificate a great contributor to
success.
> > That had been our main concern actually back in
> > 2012 at the Berlin 2012 LibreOffice Conference, but, unfortunately 
> > -as it turns out-, the certification of the end-User's skills had 
> > been disregarded. TDF has clearly stated since the beginning of the 
> > certification project that end-user >certification was a task for 
> > third parties, while TDF was only supposed to provide a reference for 
> > the process (because we wanted to foster an ecosystem of companies 
> > providing certification services).
>
>
> Yes, in general terms, I agree. However, my mindset is that there 
> should be only one Third Party to be able to provide Certificates that 
> carry the Official License of TDF. Other Third Parties may proceed to 
> delivering Certificates, but there needs to be a borderline to 
> distinguish them and shield the interests of TDF. Moreover, TDF should 
> keep the supervision, for matters such as setting the standards about 
> the Examination process, defining the ways the exams can be conducted, 
> the syllabus e.tc., in order to make sure that the desired level of 
> skills is guaranteed. Much like the guidelines issued, but in a more
strict and applied way.
> > So, we have not disregarded any kind of training, while you have 
> > disappeared after the LibreOffice Conference in Berlin. In the 
> > meantime we have migrated thousands of desktops, while training all 
> > end-users in the appropriate way.
>
>
> What do you mean by "while you have disappeared after the LibreOffice 
> Conference in Berlin"?
>
> 1.    We have developed training material for LibreOffice, the only one
> using the in-application technology. No simulation, no .pdf material, 
> no multiple choice.
> 2.    We have also developed the first examination system, to award
> Certificates upon examination to End-Users, about their LibreOffice 
> skillset.
> 3.    We have developed the DIPLOMA Basic Office Certificate, awarded upon
> successful examination at each separate module of LibreOffice, 
> recognized by the Greek Authorities. Until now, this is the only 
> Certificate to use the in-application technology (along with the next
one).
> 4.    We have also developed the DIPLOMA Business Office Certificate,
> awarded upon successful simultaneous examination at three modules 
> (Writer, Calc and internet services) and strived really hard with 
> bureaucracy in order to claim the recognition by the Greek 
> Authorities. Until now, this is the only recognized Certificate (along 
> with DIPLOMA Basic Office Certificate).
> 5.    We performed our first DIPLOMA Business Office Examinations at
> LibreOffice in 2013. As far as we know, this is the only examination 
> performed with the in-application technology
> 6.    We have proposed to upload almost 3.000 training videos with brief
> video-solutions, in 3 languages, in order to help those who need an 
> instant answer as to how-to perform a duty at LibreOffice, and got 
> neglected. Anyone can access for free these videos from our website
> http://how-to.test4u.eu/en#wp003 or via our YouTube channel 
> (https://www.youtube.com/user/test4ueu). These video-solutions are 
> available in English, German and Greek.
> 7.    We have printed and delivered on our budget promotional material
> about LibreOffice, at the LearnTech Exhibition in Karlsruhe in 2013 
> and 2014.
> Having developed all this material, on our cost, we have followed the 
> application procedure, back in 2015, in order to apply for membership, 
> believing that our contribution would be appreciated. Well.we haven't 
> received an answer yet.
>
>
> Don't get me wrong, I just believe that there must have been some sort 
> of bad communication.
>
> Best Regards
> Stelios
>
>
>
>
> -----Original Message-----
> From: Italo Vignoli [mailto:italo@libreoffice.org]
> Sent: Tuesday, 11 April, 2017 2:22 PM
> To: | Stelios Lambropoulos | <stelios@infolearn.gr>; 'Fernandez Lopez, 
> Jose E.' <Jose.FernandezLopez@Exterran.com>; 
> certification@global.libreoffice.org
> Subject: Re: [EXTERNAL] TEST4U - Certification and Training material 
> for LibroOffice assessments
>
> My clarifications are inline.
>
> On 11/04/2017 12:20, | Stelios Lambropoulos | wrote:
>
> > Our part in the Ecosystem could be the contribution towards 
> > familiarizing the End-Users as well as the Enterprise world with the 
> > benefits of personnel that uses open-source software. We strongly 
> > hold that once the End-Users become more familiar with operating 
> > LibreOffice, the decision for migration will be easier. Bearing that 
> > in mind, we developed an End-User Certificate to certify the 
> > existence of
> the adequate skillset.
>
> End-User Training is a fundamental component of the Migration Protocol 
> to LibreOffice, to the point that we have developed a Training 
> Protocol to provide a reference for the trainers when they have to 
> develop the training contents.
>
> > The recent situation at the City of Munich, comes to support these
claims:
> > If the End-Users were better trained, they would have either faced 
> > less "severe issues related to software", or the percentage of the 
> > users facing severe issues would have been significantly smaller.
>
> The migration at the city of Munich has been opposed by Microsoft, 
> which has
>
> > That had been our main concern actually back in 2012 at the Berlin
> > 2012 LibreOffice Conference, but, unfortunately -as it turns out-, 
> > the certification of the end-User's skills had been disregarded.
>
> TDF has clearly stated since the beginning of the certification 
> project that end-user certification was a task for third parties, 
> while TDF was only supposed to provide a reference for the process 
> (because we wanted to foster an ecosystem of companies providing
certification services).
> So, we have not disregarded any kind of training, while you have 
> disappeared after the LibreOffice Conference in Berlin. In the 
> meantime we have migrated thousands of desktops, while training all
end-users in the appropriate way.
> The Italian Ministry of Defence, where we have trained the trainers to 
> guarantee that end-users could develop the appropriate knowledge of 
> the open source environment and LibreOffice (as the Training Protocol 
> does not focus only on the software, but also covers several open 
> source related topics such as business models and file formats), is a 
> demonstration of the proper migration process.
>
> Best regards, Italo
>
> --
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Italo Vignoli - LibreOffice Marketing & PR mobile/signal +39.348.5653829 -
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