Hello Italo,
My clarifications are inline.
End-User Training is a fundamental component of the Migration
Protocol to LibreOffice, to the point that we have developed
a Training Protocol to provide a reference for the
trainers when they have to develop the training contents.
All I am saying is that it has been proven too many times that Training
alone is not enough. The need to assess the results is imperative and since
we live in 2017 and this kind of interactive in-application technology has
been around for many years now, it goes without saying that the best way to
assess an End-Users' skills is by actually asking the candidate to perform a
series of tasks.
The recent situation at the City of Munich, comes to support
these claims: If the End-Users were better trained, they would
have either faced less "severe issues related to software", or
the percentage of the users facing severe issues would have been
significantly smaller. The migration at the city of Munich has
been opposed by Microsoft, which has
I understand the situation. The least I could say is that it was expected.
This is why, every possible step should have been taken in advance in order
to turn the chances in favor of LibreOffice. One of the precautionary
measures should have been the thorough training and the subsequent
certification upon examination. This is not just my saying so. A voice by
the LiMux Project in the Berlin Conference 2012 regarded the existence of an
End User Certificate a great contributor to success.
That had been our main concern actually back in
2012 at the Berlin 2012 LibreOffice Conference, but,
unfortunately -as it turns out-, the certification of the
end-User's skills had been disregarded. TDF has clearly
stated since the beginning of the certification project
that end-user >certification was a task for third parties,
while TDF was only supposed to provide a reference
for the process (because we wanted to foster an
ecosystem of companies providing certification services).
Yes, in general terms, I agree. However, my mindset is that there should be
only one Third Party to be able to provide Certificates that carry the
Official License of TDF. Other Third Parties may proceed to delivering
Certificates, but there needs to be a borderline to distinguish them and
shield the interests of TDF. Moreover, TDF should keep the supervision, for
matters such as setting the standards about the Examination process,
defining the ways the exams can be conducted, the syllabus e.tc., in order
to make sure that the desired level of skills is guaranteed. Much like the
guidelines issued, but in a more strict and applied way.
So, we have not disregarded any kind of training,
while you have disappeared after the
LibreOffice Conference in Berlin. In the meantime
we have migrated thousands of desktops,
while training all end-users in the appropriate way.
What do you mean by "while you have disappeared after the LibreOffice
Conference in Berlin"?
1. We have developed training material for LibreOffice, the only one
using the in-application technology. No simulation, no .pdf material, no
multiple choice.
2. We have also developed the first examination system, to award
Certificates upon examination to End-Users, about their LibreOffice
skillset.
3. We have developed the DIPLOMA Basic Office Certificate, awarded upon
successful examination at each separate module of LibreOffice, recognized by
the Greek Authorities. Until now, this is the only Certificate to use the
in-application technology (along with the next one).
4. We have also developed the DIPLOMA Business Office Certificate,
awarded upon successful simultaneous examination at three modules (Writer,
Calc and internet services) and strived really hard with bureaucracy in
order to claim the recognition by the Greek Authorities. Until now, this is
the only recognized Certificate (along with DIPLOMA Basic Office
Certificate).
5. We performed our first DIPLOMA Business Office Examinations at
LibreOffice in 2013. As far as we know, this is the only examination
performed with the in-application technology
6. We have proposed to upload almost 3.000 training videos with brief
video-solutions, in 3 languages, in order to help those who need an instant
answer as to how-to perform a duty at LibreOffice, and got neglected. Anyone
can access for free these videos from our website
http://how-to.test4u.eu/en#wp003 or via our YouTube channel
(https://www.youtube.com/user/test4ueu). These video-solutions are available
in English, German and Greek.
7. We have printed and delivered on our budget promotional material
about LibreOffice, at the LearnTech Exhibition in Karlsruhe in 2013 and
2014.
Having developed all this material, on our cost, we have followed the
application procedure, back in 2015, in order to apply for membership,
believing that our contribution would be appreciated. Well.we haven't
received an answer yet.
Don't get me wrong, I just believe that there must have been some sort of
bad communication.
Best Regards
Stelios
-----Original Message-----
From: Italo Vignoli [mailto:italo@libreoffice.org]
Sent: Tuesday, 11 April, 2017 2:22 PM
To: | Stelios Lambropoulos | <stelios@infolearn.gr>; 'Fernandez Lopez, Jose
E.' <Jose.FernandezLopez@Exterran.com>; certification@global.libreoffice.org
Subject: Re: [EXTERNAL] TEST4U - Certification and Training material for
LibroOffice assessments
My clarifications are inline.
On 11/04/2017 12:20, | Stelios Lambropoulos | wrote:
Our part in the Ecosystem could be the contribution towards
familiarizing the End-Users as well as the Enterprise world with the
benefits of personnel that uses open-source software. We strongly hold
that once the End-Users become more familiar with operating
LibreOffice, the decision for migration will be easier. Bearing that
in mind, we developed an End-User Certificate to certify the existence of
the adequate skillset.
End-User Training is a fundamental component of the Migration Protocol to
LibreOffice, to the point that we have developed a Training Protocol to
provide a reference for the trainers when they have to develop the training
contents.
The recent situation at the City of Munich, comes to support these claims:
If the End-Users were better trained, they would have either faced
less "severe issues related to software", or the percentage of the
users facing severe issues would have been significantly smaller.
The migration at the city of Munich has been opposed by Microsoft, which has
That had been our main concern actually back in 2012 at the Berlin
2012 LibreOffice Conference, but, unfortunately -as it turns out-, the
certification of the end-User's skills had been disregarded.
TDF has clearly stated since the beginning of the certification project that
end-user certification was a task for third parties, while TDF was only
supposed to provide a reference for the process (because we wanted to foster
an ecosystem of companies providing certification services).
So, we have not disregarded any kind of training, while you have disappeared
after the LibreOffice Conference in Berlin. In the meantime we have migrated
thousands of desktops, while training all end-users in the appropriate way.
The Italian Ministry of Defence, where we have trained the trainers to
guarantee that end-users could develop the appropriate knowledge of the open
source environment and LibreOffice (as the Training Protocol does not focus
only on the software, but also covers several open source related topics
such as business models and file formats), is a demonstration of the proper
migration process.
Best regards, Italo
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