Re: [libreoffice-website] Re: Too much emphasys on donation?

Hello,

Pedro wrote on 2014-04-02 12:20:

> I think that Robinson's suggestion to make it a quite visible side bar while
> the focus is on the download itself makes sense.
>
> Still, I'm not a designer. That is why I suggested they should provide some
> feedback.

if we have a concrete proposal, we can look at it. What I can tell is 
that since we have changed the timing of the donation request, we have 
received lots of positive feedback, people telling us - that despite the 
donation texts on the website before - they were not aware, and that it 
actually is a good idea to ask for donations while people do get the 
software. This is not different from what Wikipedia does when they run 
their campaigns - above the articles you find rather prominent text 
boxes asking for donations.

So, my personal take is that of course improving the page and maybe 
editing the design for sure can be done, I just wouldn't change the 
overall process - it has proven to be working. And no matter what you 
change, you will always find someone who has issues with that. From time 
to time, there are still people saying "I dislike the green" or "the 
name is stupid", so we can't make everyone happy. ;-) So far, the number 
of complaints is rather low, which tells me we have not been doing 
terribly wrong.

> My perception is that people who have donated don't like to be imposed...
> Maybe some sentence in the sense of "If you have already donated, please
> disregard this. We appreciate your contribution,etc"

I wouldn't do so. On the opposite, many people are asking for options to 
have recurring donations, that's actually a demand, not by one, but by 
many (and we are looking into this). So telling them "If you donated 
once, please don't donate anymore" would turn that around.

To me, it's all about understanding and explaining the software is free 
of charge, can be used without any obligation, but at the same time tell 
people that TDF solely relies on donations - otherwise they won't know, 
from where should they?

People have a choice to not donate, to donate once, or to donate 
regularly. I think the current page has that explained quite well in 
balance, but if there's a concrete proposal, of course we can have a 
look at it - anything can be improved. :)

> There are also questions about refund which I didn't even knew (until your
> post) it was possible (it is only mentioned in the bitcoin section)
> http://ask.libreoffice.org/en/question/23261/is-there-a-way-to-get-a-refund-of-my-donation/

People can always contact us and we find a solution. What we should try 
to avoid is to refund anyone who experiences a bug. Refunding costs time 
and money, and produces more accounting work. So, if someone really 
didn't know he doesn't have to donate, or accidentially donated twice or 
the like, we of course refund. I just don't want to open the door to 
refunding if people are dissatisfied with anything.

Imagine donors at Wikipedia would ask for a refund two months later, 
because they found a mistake in an article...

> I believe there is always room for improvement ;)

I share your view here, and am happy to look at concrete proposals to 
what can be improved, of course.

Florian

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